Enablement & Frontline Communications Lead

Web.com Canada, Inc.; Cebu City; On-site; PHP 480,000 - 960,000; Full time

Benefits offered by this job

HMO benefits - 200k MBL with two free 

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost is seeking a Channel Enablement Specialist to empower frontline teams with clear communications, job aids, and enablement assets. You will collaborate across sales, support, product marketing, and brand management to drive launches and improve customer experience.

With 3+ years in high-volume contact centers or customer support, you will create concise knowledge articles, FAQs, and scripts, and lead enablement programs from the ground up.

Qualifications

• 3+ years of sales or support experience in a high-volume contact center environment.
• Experience creating employee-facing communications, InfoPops, job aids, FAQs, scripts, knowledge articles, reference guides, battlecards, or other enablement resources.
• Exceptional written communication skills, including the ability to simplify complex information into clear, concise, and actionable messaging.
• Strong verbal communication skills with the ability to gather information, ask thoughtful questions, and collaborate effectively with stakeholders across the organization.
• Bachelor’s degree preferred.
• Project Management experience highly preferred.
• Strong knowledge of MS tools such as Word, Excel and PowerPoint.
• Strong knowledge of design & AI tools such as Canva, Piktochart, Claude, Gemini etc.
• Excellent people and management skills; ability to inform and influence colleagues (particularly those in senior level roles), cross-functional teams, and third parties.
• Extensive experience with designing, creating, and launching enablement programs and projects from the ground up.
• Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial.

Responsibilities

• Create and distribute communications, FAQs, InfoPops, job aids, scripts, and other enablement resources to support product launches, operational updates, business initiatives, and customer experience improvements.
• Work cross-functionally with sales and support leadership, product marketing and brand management to achieve top KPI's.
• Collect feedback and iterate quickly on delivered enablement assets and collateral.
• Support initiatives that improve frontline readiness, operational effectiveness, customer experience, and adoption of new products, programs, and processes.
• Simultaneously support various projects, tests and other early state initiatives for multiple stakeholders.
• Gather and share frontline feedback to help improve tools, communications, processes, and programs.
• Represent frontline perspectives by sharing feedback and insights with Product, Marketing, and Operational stakeholders.
• Act as a trusted advisor and partner by providing guidance on enablement communications, frontline readiness, and information delivery strategies.

Skills

Written communication

Verbal communication

Project management

Cross-functional collaboration

Enablement program design

Education

Bachelor’s degree preferred

Tools

MS Word

MS Excel

PowerPoint

Canva

Piktochart

Claude

Gemini

Job description

Bluehost is seeking a Channel Enablement Specialist to empower frontline teams with clear communications, job aids, and enablement assets. You will collaborate across sales, support, product marketing, and brand management to drive launches and improve customer experience.

With 3+ years in high-volume contact centers or customer support, you will create concise knowledge articles, FAQs, and scripts, and lead enablement programs from the ground up.