Internal Communications & Enablement Specialist

Web.com Canada, Inc.; Cebu City; On-site; PHP 480,000 - 960,000; Full time

Benefits offered by this job

HMO benefits - 200k MBL with two free 

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost is seeking a Channel Enablement Specialist to empower frontline teams with clear communications, job aids, and enablement assets. You will collaborate across sales, support, product marketing, and brand management to drive launches and improve customer experience.

With 3+ years in high-volume contact centers or customer support, you will create concise knowledge articles, FAQs, and scripts, and lead enablement programs from the ground up.

Qualifications

• 3+ years of sales or support experience in a high-volume contact center environment.
• Experience creating employee-facing communications, InfoPops, job aids, FAQs, scripts, knowledge articles, reference guides, battlecards, or other enablement resources.
• Exceptional written communication skills, including the ability to simplify complex information into clear, concise, and actionable messaging.
• Strong verbal communication skills with the ability to gather information, ask thoughtful questions, and collaborate effectively with stakeholders across the organization.
• Bachelor’s degree preferred.
• Project Management experience highly preferred.
• Strong knowledge of MS tools such as Word, Excel and PowerPoint.
• Strong knowledge of design & AI tools such as Canva, Piktochart, Claude, Gemini etc.
• Excellent people and management skills; ability to inform and influence colleagues (particularly those in senior level roles), cross-functional teams, and third parties.
• Extensive experience with designing, creating, and launching enablement programs and projects from the ground up.
• Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial.

Responsibilities

• Create and distribute communications, FAQs, InfoPops, job aids, scripts, and other enablement resources to support product launches, operational updates, business initiatives, and customer experience improvements.
• Work cross-functionally with sales and support leadership, product marketing and brand management to achieve top KPI's.
• Collect feedback and iterate quickly on delivered enablement assets and collateral.
• Support initiatives that improve frontline readiness, operational effectiveness, customer experience, and adoption of new products, programs, and processes.
• Simultaneously support various projects, tests and other early state initiatives for multiple stakeholders.
• Gather and share frontline feedback to help improve tools, communications, processes, and programs.
• Represent frontline perspectives by sharing feedback and insights with Product, Marketing, and Operational stakeholders.
• Act as a trusted advisor and partner by providing guidance on enablement communications, frontline readiness, and information delivery strategies.

Skills

Written communication

Verbal communication

Project management

Cross-functional collaboration

Enablement program design

Education

Bachelor’s degree preferred

Tools

MS Word

MS Excel

PowerPoint

Canva

Piktochart

Claude

Gemini

Job description

Who we are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We’re the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

Internally, this role is referred to as Channel Enablement Specialist.

What you’ll do & how you’ll make an impact.

• Create and distribute communications, FAQs, InfoPops, job aids, scripts, and other enablement resources to support product launches, operational updates, business initiatives, and customer experience improvements.
• Work cross-functionally with sales and support leadership, product marketing and brand management to achieve top KPI's.
• Collect feedback and iterate quickly on delivered enablement assets and collateral.
• Support initiatives that improve frontline readiness, operational effectiveness, customer experience, and adoption of new products, programs, and processes.
• Simultaneously support various projects, tests and other early state initiatives for multiple stakeholders.
• Gather and share frontline feedback to help improve tools, communications, processes, and programs.
• Represent frontline perspectives by sharing feedback and insights with Product, Marketing, and Operational stakeholders.
• Act as a trusted advisor and partner by providing guidance on enablement communications, frontline readiness, and information delivery strategies.

Who you are & what you’ll need to succeed.

• 3 or more years of sales or support experience in a high volume contact center environment.
• Experience creating employee-facing communications, InfoPops, job aids, FAQs, scripts, knowledge articles, reference guides, battlecards, or other enablement resources.
• Exceptional written communication skills, including the ability to simplify complex information into clear, concise, and actionable messaging.
• Strong verbal communication skills with the ability to gather information, ask thoughtful questions, and collaborate effectively with stakeholders across the organization.
• Bachelor’s degree preferred.
• Project Management experience highly preferred.
• Strong knowledge of MS tools such as Word, Excel and PowerPoint.
• Strong knowledge of design & AI tools such as Canva, Piktochart, Claude, Gemini etc.
• Excellent people and management skills; ability to inform and influence colleagues (particularly those in senior level roles), cross-functional teams, and third parties.
• Extensive experience with designing, creating, and launching enablement programs and projects from the ground up.
• Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial.

Skills/Attributes:

• Ability to execute and drive results : Strong organizational and project management skills with the ability to manage multiple stakeholders, prioritize effectively, and deliver high-quality work in a fast-paced environment.
• Inquisitive : Naturally curious and analytical. Able to identify information gaps, ask thoughtful questions, anticipate frontline and customer needs, and drive continuous improvement.
• Communicative : Strong relationship builder who communicates effectively across all levels of the organization and collaborates successfully with cross-functional teams.
• Desire to Lead and be a Leader: Acts as a trusted advisor and influential partner, helping stakeholders make informed decisions and driving alignment across teams.

Why you’ll love us.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits - 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

Where can we take you? Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above