Channel Enablement Strategist

Newfold Digital; Cebu City; On-site; PHP 3,769,000 - 5,653,000; Full time

Benefits offered by this job

HMO benefits

Generous vacation policy

Punctuality bonus

Job summary

Bluehost is seeking a Channel Enablement Specialist to empower customer service channels with messaging, scripts, and enablement assets. You will partner with operations, product, and marketing leaders to drive KPI attainment and improve frontline performance.

You will develop and deliver enablement programs across Newfold offers, tools, and programs, while supporting cross-functional teams to ensure successful product knowledge transfer and customer outcomes.

Qualifications

• 3+ years of sales or support experience in a high-volume contact center.
• Bachelor’s degree preferred.
• Project Management experience highly preferred.
• Strong knowledge of MS Word, Excel and PowerPoint.

Responsibilities

• Create effective messaging, positioning and tools for programs and products sold by customer service channels.
• Work cross-functionally with sales, product marketing and brand management to achieve KPIs.
• Collect feedback and iterate enablement assets and collateral.
• Develop and distribute internal communications and job aids to frontline employees on priority updates.
• Own delivering frontline feedback to Product and Marketing Leadership to support program needs.

Skills

Sales experience

Customer service

Marketing know-how

Communication

Cross-functional collaboration

Leadership

Ability to work with cross-functional

Education

Bachelor’s degree preferred

Tools

Canva

Piktochart

Claude

Gemini

Job description

Bluehost is seeking a Channel Enablement Specialist to empower customer service channels with messaging, scripts, and enablement assets. You will partner with operations, product, and marketing leaders to drive KPI attainment and improve frontline performance.

You will develop and deliver enablement programs across Newfold offers, tools, and programs, while supporting cross-functional teams to ensure successful product knowledge transfer and customer outcomes.