Channel Enablement Strategist

Web.com Canada, Inc.; Cebu City; On-site; PHP 450,000 - 750,000; Full time

Job summary

Bluehost is seeking a Channel Enablement Specialist to partner with operations leadership and frontline teams, creating assets and knowledge to drive productivity and excellent customer experiences. The role demands sales and customer service skills, and a drive to enable frontline channels with effective messaging and tools.

The ideal candidate will craft scripts, collaborate with sales and product marketing, and continuously iterate assets to improve performance and KPI attainment.

Qualifications

• 3+ years in sales or support in a high-volume contact center.
• Bachelor's degree is preferred.
• Project management experience is highly preferred.
• Proficient with MS Word, Excel and PowerPoint.
• Experience with design/AI tools such as Canva, Piktochart, Claude, Gemini.

Responsibilities

• Create sales and support enablement materials (job aids, scripts, objection handling).
• Collaborate with sales, product marketing and brand teams to meet KPI targets.
• Develop and refresh enablement assets and collateral based on feedback.
• Drive initiatives to increase sales and cross-sell/upsell through frontline channels.
• Lead internal communications and training content for frontline staff.

Skills

Sales experience

Customer service

Project management

Communication skills

Education

Bachelor's degree

Tools

MS Word

MS Excel

PowerPoint

Canva

Piktochart

Claude

Gemini

Job description

Bluehost is seeking a Channel Enablement Specialist to partner with operations leadership and frontline teams, creating assets and knowledge to drive productivity and excellent customer experiences. The role demands sales and customer service skills, and a drive to enable frontline channels with effective messaging and tools.

The ideal candidate will craft scripts, collaborate with sales and product marketing, and continuously iterate assets to improve performance and KPI attainment.