Channel Enablement Specialist

Web.com Canada, Inc.; Cebu City; On-site; PHP 450,000 - 750,000; Full time

Job summary

Bluehost is seeking a Channel Enablement Specialist to partner with operations leadership and frontline teams, creating assets and knowledge to drive productivity and excellent customer experiences. The role demands sales and customer service skills, and a drive to enable frontline channels with effective messaging and tools.

The ideal candidate will craft scripts, collaborate with sales and product marketing, and continuously iterate assets to improve performance and KPI attainment.

Qualifications

• 3+ years in sales or support in a high-volume contact center.
• Bachelor's degree is preferred.
• Project management experience is highly preferred.
• Proficient with MS Word, Excel and PowerPoint.
• Experience with design/AI tools such as Canva, Piktochart, Claude, Gemini.

Responsibilities

• Create sales and support enablement materials (job aids, scripts, objection handling).
• Collaborate with sales, product marketing and brand teams to meet KPI targets.
• Develop and refresh enablement assets and collateral based on feedback.
• Drive initiatives to increase sales and cross-sell/upsell through frontline channels.
• Lead internal communications and training content for frontline staff.

Skills

Sales experience

Customer service

Project management

Communication skills

Education

Bachelor's degree

Tools

MS Word

MS Excel

PowerPoint

Canva

Piktochart

Claude

Gemini

Job description

Who we are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

As a Channel Enablement Specialist , you will partner with the operations leadership team, your fellow Channel Enablement peers, and other key stakeholders to arm all support channels with assets and knowledge to drive productivity and great customer experience. We are looking for a highly energetic individual with sales and customer service skills and experience and marketing know-how to support our various frontline teams.

What you'll do & how you'll make an impact.

• Create effective messaging, positioning and tools (including scripts) for programs and products sold by customer service channels.
• Work cross-functionally with sales and support leadership, product marketing and brand management to achieve top KPI's.
• Collect feedback and iterate quickly on delivered enablement assets and collateral.
• Drive initiatives to increase sales and cross-sell/upgrade assets to arm customer service channels with the knowledge and tools to deliver desired results relative to team goals and KPI's.
• Develop and distribute internal communications, job aids, and creative assets to frontline employees on priority updates on processes or products and build Newfold culture.
• Simultaneously support various projects, tests and other early state initiatives for multiple stakeholders.
• Partner on enabling front line teams on product knowledge and the ability to capitalize within the customer service conversation.
• Responsible for delivering frontline feedback and process on tools, material, and other programs.
• Own delivering the voice of sales and support to Product and Marketing Leadership and support program or features needs that promote conversion and KPI attainment .
• SME to other colleagues and leadership to offer guidance on sales and support processes

Who you are & what you'll need to succeed.

• 3 or more years of sales or support experience in a high volume contact center environment.
• Experience creating specific sales and support enablement materials such as job aids, scripts, objection handling material, battlecards, etc. highly preferred.
• Bachelor's degree preferred.
• Project Management experience highly preferred.
• Strong knowledge of MS tools such as Word, Excel and PowerPoint.
• Strong knowledge of design & AI tools such as Canva, Piktochart, Claude, Gemini etc.
• Creative thinker, excellent listening skills and strong communicator - both written and verbal.
• Excellent people and management skills; ability to inform and influence colleagues (particularly those in senior level roles), cross-functional teams, and third parties.
• Ability to work closely with cross-functional teams.
• Extensive experience with designing, creating, and launching enablement programs and projects from the ground up.
• Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial.

Skills/Attributes:

Ability to execute and drive results : T his role requires an individual who can manage multiple stakeholders and multiple projects with ease - you can organize, prioritize and deliver. You also have the desire to create order and process and deliver even when given high-level objectives and guidance. Excellent organizational and time management skills are also a must . Detail orientation, analytical skills and ability to interpret data a plus. There is a huge opportunity to drive impact and improve productivity across the sales teams and support channels.

Inquisitive : A bility to assess how a project/program is progressing and what needs to be accomplished to move it forward. Ask questions, look at data, listen to calls, understand frontline rep perspective and have empathy etc . Be able to have perspective on is this program working? How do we know? What do we need to change in order to make it more effective? Ability to see the bigger picture of why what we do matters and how to drive impact.

Communicative : The r ole requires a true people person, someone who enjoys interacting with a wide variety of stakeholders from reps to senior operations management, vendors, partners, customers and other internal teams. You also look to understand the customer and rep perspective to better serve your team.

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