Employee Relations Manager

Landers Superstore (Southeastasia Retail Inc.); Parañaque; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Landers Superstore (Southeastasia Retail Inc.) is seeking an Employee Relations Manager to act as a strategic HR partner, guiding leaders and managing complex ER cases. The role balances proactive collaboration with hands-on case management, ensuring fair, compliant, and high-performing workplace practices.

You will oversee grievances, investigations, and labor matters, while driving engagement and culture initiatives across the organization.

Qualifications

• Minimum 3–4 years of relevant experience in employee relations and labor law compliance.
• Must be BOSH / OSH Certified and knowledgeable of Philippine labor laws.
• Experience handling NLRC/DOLE cases and clinic operations.
• Strong communication and stakeholder management skills.

Responsibilities

• Partner with business leaders to align HR strategies with organizational goals and operational requirements.
• Lead and manage employee relations cases, investigations, and disciplinary actions.
• Oversee labor case handling with NLRC/DOLE and ensure proper documentation.
• Deliver training to managers on employee relations and performance management.
• Lead clinic operations to ensure compliant healthcare services.
• Maintain accurate ER case documentation and risk mitigation.

Skills

Employee relations

Stakeholder management

Communication

Problem-solving

Team leadership

Job description

The Employee Relations Manager serves as a strategic partner to business leaders while leading employee relations initiatives. This role balances proactive HR partnership with hands-on management of employee relations cases, ensuring a fair, compliant, and high-performing work environment.

• Partner with business leaders to align HR strategies with organizational goals and operational requirements
• Provide guidance on workforce planning, organizational design, and talent management initiatives
• Support performance management processes, including coaching, feedback, and development planning
• Drive employee engagement and culture-building initiatives across the organization
• Serve as the primary point of contact for complex employee relations (ER) issues
• Handle grievances, disciplinary actions, and conflict resolution cases in a fair and consistent manner
• Conduct workplace investigations (e.g., misconduct, harassment, policy violations) and recommend appropriate actions
• Ensure consistent and fair application of company policies and procedures
• Manage and oversee criminal case handling and coordination with relevant internal and external stakeholders
• Handle labor-related cases, including those filed with NLRC and DOLE, ensuring proper documentation, representation, and resolution
• Partner closely with Legal and HR teams on high-risk or sensitive cases to mitigate organizational risk
• Maintain accurate and complete documentation for all ER cases and actions taken
• Oversee clinic operations to ensure efficient delivery of employee healthcare services and compliance with company standards
• Ensure compliance with local labor laws, occupational health and safety regulations, and company policies
• Lead and manage a team, providing direction, coaching, and performance management to ensure effectiveness and accountability
• Deliver training to managers on employee relations, workplace conduct, and performance management
• Support leadership capability building in handling employee concerns and people-related challenges

Minimum of 3–4 years of relevant experience in:

• Employee relations
• NLRC and DOLE case handling
• Clinic operations management
• Team management / people leadership
• Must be BOSH / OSH Certified
• Strong knowledge of Philippine labor laws and employee relations practices
• Proven ability to handle sensitive and high-risk cases with professionalism and discretion
• Excellent communication, stakeholder management, and problem-solving skills