Employee Relations Intake & Case Coordinator

RELX International; Iloilo City; On-site; PHP 450,000 - 580,000; Full time

Job summary

RELX International is seeking an Employee Relations Analyst in Iloilo City to provide front-line ER support, intake validation, and case administration. You will apply standardized categorisation, prioritize tasks, and route work to Tier 1 regional partners or Tier 2 specialists as required.

The role emphasizes adherence to approved processes, knowledge content usage, and collaboration with HR and Legal teams across geographies.

Qualifications

• Bachelor's degree or equivalent in HR or related field.
• Experience using case-management systems, intake channels, templates, and escalation frameworks.
• Ability to quickly learn and apply AI-enabled tools in workflows.

Responsibilities

• Own ER intake and validation, confirming complete case records and required information.
• Apply categorisation and priority guidance using ER data dictionary and approved guidance.
• Resolve standard transactional requests via policy, templates, and self-service resources.
• Route matters to the appropriate ER owner, distinguishing transactional work from cases needing Tier 1/2 input.
• Administer ER programmes (performance management, redundancy, exit interviews) and coordinate activities.
• Maintain accurate case records, documentation, and hand-offs; monitor progress and timelines.
• Support investigations operationally with prepared materials, notes, transcripts and evidence.

Skills

Strong written communication

Organisational skills

Analytical thinking

Attention to detail

Cross-functional collaboration

Education

Bachelor's Degree in HR or related field

Job description

RELX International is seeking an Employee Relations Analyst in Iloilo City to provide front-line ER support, intake validation, and case administration. You will apply standardized categorisation, prioritize tasks, and route work to Tier 1 regional partners or Tier 2 specialists as required.

The role emphasizes adherence to approved processes, knowledge content usage, and collaboration with HR and Legal teams across geographies.