ER Intake & Support Analyst I

Reed Elsevier Shared Services (Philippines) Inc Company; Iloilo; On-site; PHP 500,000 - 900,000; Full time

Job summary

RELX is seeking an Employee Relations Analyst to provide consistent operational support as the ER service front door. You will receive and validate new matters, apply categorisation, resolve standard requests, and route work to the appropriate ER owners while maintaining accurate records.

You will support managers with established policies, templates, knowledge content, and self-service tools, escalating complex cases to Tier 1 regional Partners or Tier 2 investigators as required.

Qualifications

• Bachelor's Degree holder with experience in HR operations or Employee Relations support.
• Experience using standard templates, service levels, intake channels, and escalation frameworks.
• Strong written communication, organisation, analytical review, and attention to detail in a high-volume environment.

Responsibilities

• Own ER intake and validation, ensuring complete case records and proper categorisation.
• Apply approved data dictionary guidance and route matters to the correct ER owner.
• Administer programmes (performance management, reductions, exits) with documented steps and milestones.
• Support investigations operationally and prepare materials from approved templates.
• Maintain case-management quality: records, hand-offs, and completion.

Skills

HR Operations

Case Management

Communication

Attention to detail

Time management

Education

Bachelor's Degree

Tools

Case Management Systems

Intake Platforms

AI-enabled tools

Job description

RELX is seeking an Employee Relations Analyst to provide consistent operational support as the ER service front door. You will receive and validate new matters, apply categorisation, resolve standard requests, and route work to the appropriate ER owners while maintaining accurate records.

You will support managers with established policies, templates, knowledge content, and self-service tools, escalating complex cases to Tier 1 regional Partners or Tier 2 investigators as required.