Employee Relations Business Partner (BPO - Dayshift - Hybrid)

Tech Mahindra Limited; Pasig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health coverage

Referral rewards

Training & development

Job summary

Tech Mahindra Philippines is seeking an experienced HR professional to lead Labor Relations and Employee Relations activities. The role includes investigations, disciplinary processes, and representing the company in regulatory proceedings.

You will coordinate with legal teams, ensure due process, and support governance and compliance across the HR function.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Legal Management, Industrial Relations, Business Administration, or related field.
• Juris Doctor (JD) or equivalent legal background is an advantage.
• 6–8 years of progressive HR experience with labor/employee relations focus.
• Experience handling labor cases, investigations, and regulatory compliance.

Responsibilities

• Manage Labor Relations and Employee Relations activities, including investigations and case assessments.
• Handle disciplinary processes: coaching, counseling, NTEs, hearings, and Notices of Decision.
• Address grievances, conflicts, complaints, and misconduct cases.
• Represent the Company during DOLE proceedings and other labor disputes.
• Coordinate with internal and external legal counsel on labor matters.
• Ensure due process and proper documentation in all cases.

Skills

Labor relations

Employee relations

Disciplinary management

HR business partnering

Education

Bachelor's Degree in HR or related field

Juris Doctor (JD) or equivalent legal background

Job description

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day

1. Manage Labor Relations and Employee Relations activities, including but not limited to:

• Conduct administrative investigations, fact-finding exercises, and case assessments.
• Manage disciplinary processes including coaching, counseling, Notices to Explain (NTE), administrative hearings, and Notices of Decision (NOD).
• Handle employee grievances, workplace conflicts, employee complaints, and misconduct cases.
• Represent the Company during SENA conferences, DOLE proceedings, NLRC cases, and other labor-related disputes.
• Coordinate with internal and external legal counsel on labor and employment matters.
• Ensure compliance with due process and documentation requirements in all employee relations cases.

2. Partner with Business Leaders and Stakeholders by:

• Providing guidance on labor laws, company policies, and employee relations matters.
• Supporting organizational changes, workforce restructuring, redeployment, and redundancy initiatives.
• Advising managers on performance management, attendance issues, employee engagement, and people-related risks.
• Facilitating conflict resolution and promoting a positive employee experience.
• Supporting manpower planning and workforce management initiatives.

3.Maintain Compliance and Governance activities, including:

• Interpretation and application of labor laws, regulations, and company policies.
• Preparation and coordination for DOLE audits, inspections, compliance reviews, and regulatory requirements.
• Policy development, review, implementation, and governance.
• Identification and mitigation of labor, compliance, and employee relations risks.
• Ensuring adherence to internal controls, audit requirements, and corporate governance standards.

4.Maintain and work on various databases, trackers, and reporting tools:

• Employee Relations and Labor Case Management trackers.
• Disciplinary Action monitoring and case documentation repositories.
• DOLE, SENA, NLRC, and litigation records and databases.
• Monitoring dashboards for attrition, grievances, and compliance metrics.
• Generate management reports, executive updates, and labor relations analytics.

5. Drive Stakeholder Management and Process Improvement initiatives:

• Collaborate with HR, Operations, Legal, Payroll, RMG, and other business functions.
• Lead or participate in projects related to employee experience, compliance, and organizational effectiveness.
• Recommend process enhancements to improve efficiency, governance, and employee support.
• Conduct training and awareness sessions on labor laws, company policies, and employee relations practices.

What We’re Looking For

• Bachelor's Degree in Human Resources, Psychology, Legal Management, Industrial Relations, Business Administration, or related field.
• Juris Doctor (JD) or equivalent legal background is an advantage.
• At least 6-8 years of progressive HR experience.
• Minimum 3 years of experience handling labor relations, employee relations, disciplinary management, or HR business partnering.
• Experience managing labor cases, investigations, and regulatory compliance.
• BPO, shared services, technology, or large workforce experience preferred.

Work Setup

Location: Ortigas, Pasig City

Shift: Dayshift, Hybrid

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.