Employee and Labor Relations Supervisor

ResultsCX Named ‘Major Contender’ in Everest Group; Pasig; On-site; PHP 420,000 - 540,000; Full time

Job summary

ResultsCX is seeking an HR Supervisor in the Philippines to serve as the central HR contact for employees. The role requires ensuring staff satisfaction, productivity, and legal compliance while advising management on HR matters.

Responsibilities include maintaining records, onboarding new hires, communicating policies, implementing HR programs, and benefits administration in a fast-paced environment.

Qualifications

• Bachelor's degree in Human Resources Management or equivalent work experience.
• 3+ years' experience in Employee and Labor Relations.
• Technically proficient in Microsoft applications and HRIS.
• Ability to exercise discretion and judgment when providing feedback, guidance, clarification, and disciplinary action.
• Experience in call center environment or fast paced work environment preferred.
• Entrepreneurial spirit and "expect greater" attitude.

Responsibilities

• Maintain employment records using HR management systems.
• Communicate human resource policies, procedures, laws, standards, and other government regulations.
• Serve as an effective and dedicated HR adviser to employees and management.
• Facilitate a smooth new hire onboarding process.
• Promote and implement various HR programs and site events.
• Administer site benefits.

Skills

Employee relations

Policy communication

Discretion and judgment

Onboarding

Call center experience

Education

Bachelor's degree in HR Management

Tools

MS Office

HRIS

Job description

About the role

The HR Supervisor is responsible for sharing Human Resources expertise as a center point of contact for all employees by performing a variety of HR functions. You will play a critical role to ensure employee satisfaction, productivity, and company compliance with all legal and government regulations.

Key responsibilities

• Maintain employment records using HR management systems

• Communicate human resource policies, procedures, laws, standards, and other government regulations

• Serve as an effective and dedicated HR adviser to employees and management

• Facilitate a smooth new hire onboarding process

• Promote and implement various HR programs and site events

• Administer site benefits

About you

• Bachelor's degree in Human Resource Management or equivalent work experience

• 3+ years' experience in Employee and Labor Relations

• Technically proficient in Microsoft applications and HRIS

• Ability to exercise discretion and judgment when providing feedback, guidance, clarification, and disciplinary action

• Experience in call center environment or fast paced work environment preferred

• Entrepreneurial spirit and "expect greater" attitude

About us

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high‑performing, fun culture to deliver next‑generation customer experiences on behalf of our clients.