Supervisor, Human Resources

ResultsCX Named ‘Major Contender’ in Everest Group; Lipa; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

ResultsCX in Lipa, Batangas, Philippines, is seeking a Supervisor, Human Resources to serve as a center point of contact for remote employees and lead HR functions ensuring satisfaction, productivity, and regulatory compliance.

You will maintain records in HRIS, advise management, investigate employee relations issues, and support onboarding and benefits administration in a fast-paced environment. A HR degree and 3+ years of HR experience are required.

Formación

• Bachelor’s degree in Human Resource Management or equivalent experience.
• 3+ years’ HR experience in employment, labor law, and employee relations for a diverse workforce.
• Experience in call center or fast-paced environments preferred.
• Proficient with Microsoft Office and HRIS applications.
• Exercises discretion and judgment when providing feedback, guidance, and disciplinary action.

Responsabilidades

• Maintain employment records using HR management systems.
• Communicate HR policies, procedures, laws, standards, and government regulations.
• Serve as an effective HR adviser to employees and management.
• Investigate employee relations issues, such as harassment, work complaints, or other concerns, and provide recommendations.
• Facilitate a smooth onboarding process for new hires.
• Promote and implement various HR programs and site events.
• Responsible for the administration of site benefits.

Conocimientos

HRIS

Discretion and judgment

Employee relations

Coaching & counseling

Communication

Microsoft Office

Educación

Bachelor’s degree in HR Management

Herramientas

HRIS software

Descripción del empleo

Full Location:

Lipa - PH

Supervisor, Human Resources

The Supervisor, Human Resources is responsible for sharing Human Resources expertise as a center point of contact for all remote employees by performing a variety of HR functions. You will play a critical role to ensure employee satisfaction, productivity, and company compliance with all legal and goverment regulations.

In this role you will:

• Maintain employment records using HR management systems
• Communicate human resource policies, procedures, laws, standards, and other government regulations.
• Serve as an effective and dedicated HR adviser to employees and management
• Investigate employee relations issues, such as harassment allegations, work complaints, or other employee concern and provide recommendations
• Facilitate of a smooth new hire on boarding process
• Promote and implement various HR programs and site events
• Responsible for the administration of site benefits

We are looking for someone who has:

• Bachelor’s degree in Human Resource Management or equivalent work experience
• 3+ years’ experience in HR practices and principles related to employment & labor law supporting a diverse group of employees with experience in coaching, counseling, and employee relations.
• Technically proficient in Microsoft applications and HRIS
• Ability to exercises discretion and judgment when providing feedback, guidance, clarification, and disciplinary action
• Experience in call center environment or fast paced work environment preferred.
• Must possess entrepreneurial spirit, an “expect greater” attitude and lead by example

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.