Associate HR Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 167,000 - 279,000; Full time

Job summary

ResultsCX is seeking an Associate HR Specialist in Lapu-Lapu, Philippines to provide end-user HR support and guidance across the organization. The role supports all employees globally via HRIS, policies, and HR subject-matter experts.

The candidate will perform clerical tasks, maintain records, and escalate complex inquiries as needed, contributing to a compliant and efficient HR operation.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in HR support role.
• Experience at ResultsCX or in BPO preferred.
• Some college coursework in Business or HR is a plus.
• Experience working in a contact center environment is extremely helpful.
• Experience providing administrative and general HR support.

Responsibilities

• Provide Back Office and Voice Support for all ResultsCX employees Level 1 Employee inquiries and items as defined in the People Solutions Center Task Matrix.

Skills

HR Support

Contact Center

Administrative Tasks

Customer Service

Education

High School Diploma or GED

Some college coursework in Business or HR

Tools

HRIS

Policies & Procedures

Job description

Associate HR Specialist

Full Location: Lapu-lapu - PH

The Associate HR Specialist provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution.

As a ResultsCX Associate HR Specialist , you will be supporting all ResultsCX employees globally using a variety of resources and tools including, but not limited to the HRIS, ResultsCX Policies & Procedures, Employee Handbooks, Subject Matter Experts in HR and other departments, Government publications and other legally binding documents.

In addition to assisting customers, Associate HR Specialist may also perform clerical support tasks such as filing and organizing documents, coordinating with staff, and maintaining records in adherence to the company's policies and regulations. HR Specialists may possess proficiency or higher-level skillsets acquired through different certifications or training as part of their scope.

In this role you will:

• Provide Back Office and Voice Support for all ResultsCX employees Level 1 Employee inquiries and Items as defined in the People Solutions Center Task Matrix

We are looking for someone who has:

• High School Diploma or GED.
• Minimum 1 year in HR Support Role.
• Experience at ResultsCX or BPO industry preferred
• Some college coursework completed in Business or Human Resources disciplines is a plus.
• Experience working in a Contact Center Environment is extremely helpful.
• Experience providing administrative and general HR support

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.