Empathetic Healthcare Support Specialist - Billing & Appointments

Metacom Careers; Mandaluyong; On-site; PHP 246,000 - 357,000; Full time

Job summary

Metacom Careers in Mandaluyong, Philippines, is seeking a customer service representative to support healthcare clients. You will handle inquiries by phone, email, and chat, focusing on medical billing, appointments, and insurance benefits.

You’ll resolve issues with empathy while maintaining precise records of interactions. Ideal candidates have a high school diploma, at least 6 months of healthcare BPO experience, and strong communication skills.

Qualifications

• High school diploma required.
• Healthcare BPO experience (≥6 months) preferred.
• Inquiries handled via phone, email, and chat.

Responsibilities

• Handle inquiries by phone, email, and chat.
• Support healthcare clients with medical billing, appointments, and insurance benefits.
• Maintain accurate records of interactions and resolve issues with empathy.

Skills

Communication skills

Empathy

Phone etiquette

Education

High school diploma

Job description

Metacom Careers in Mandaluyong, Philippines, is seeking a customer service representative to support healthcare clients. You will handle inquiries by phone, email, and chat, focusing on medical billing, appointments, and insurance benefits.

You’ll resolve issues with empathy while maintaining precise records of interactions. Ideal candidates have a high school diploma, at least 6 months of healthcare BPO experience, and strong communication skills.