Empathetic Healthcare Billing & Scheduling Specialist

Metacom Careers; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers is seeking a customer service specialist to support healthcare clients by phone, email, and chat. You will handle medical billing inquiries, schedule appointments, and explain insurance benefits to patients and providers, ensuring clarity and accuracy in every interaction.

You will resolve complaints with empathy, maintain precise records of interactions, and collaborate with teammates to improve service quality.

Qualifications

• 6 months of BPO experience in healthcare
• Strong communication skills

Responsibilities

• Handle medical billing inquiries
• Schedule appointments
• Explain insurance benefits
• Resolve complaints with empathy
• Maintain precise records of interactions

Skills

Strong communication skills

Healthcare BPO experience

Job description

Metacom Careers is seeking a customer service specialist to support healthcare clients by phone, email, and chat. You will handle medical billing inquiries, schedule appointments, and explain insurance benefits. You will resolve complaints with empathy and maintain precise records of interactions. Ideal candidates have at least 6 months of BPO experience in healthcare and strong communication skills.