Empathetic Collections Specialist: Payments & Resolutions

Ubiquity; Iloilo City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Ubiquity in Iloilo City is seeking a Collections Specialist to assist customers with delinquent accounts. You will evaluate status, discuss payment options, negotiate arrangements, and guide customers through available choices.

The role blends customer service, account management, and collections support. Success requires strong communication, empathy, problem-solving, and negotiation skills across fast-paced environments.

Qualifications

• 1 year of BPO experience with at least 6 months of collections background.
• Customer service, collections, or banking experience is preferred.
• Strong verbal and written communication skills.
• Customer-focused with a professional and positive attitude.
• Strong active listening, negotiation, and probing skills.
• Good problem-solving and critical-thinking abilities.
• Empathetic and patient when handling customers.
• Adaptable and comfortable in a fast-paced environment.
• Strong attention to detail and accurate account management.
• Able to identify concerns and determine when escalation is necessary.

Responsibilities

• Assist customers with delinquent account concerns through inbound and outbound interactions.
• Review account status and identify appropriate solutions based on customer needs.
• Negotiate and establish suitable payment arrangements.
• Educate customers on available account resolution and payment options.
• Secure payment commitments while maintaining a positive customer experience.
• Provide repossessions-related education and explain applicable account processes.
• Conduct Right to Cure reviews and assist customers with understanding their account status.
• Process customer payments and related transactions accurately.
• Assist with document requests and account-related inquiries.
• Provide My Account troubleshooting and basic assistance with account-related concerns.

Skills

Verbal communication

Written communication

Active listening

Negotiation

Problem solving

Empathy

Adaptability

Attention to detail

Customer-centric

Escalation awareness

Job description

Ubiquity in Iloilo City is seeking a Collections Specialist to assist customers with delinquent accounts. You will evaluate status, discuss payment options, negotiate arrangements, and guide customers through available choices.

The role blends customer service, account management, and collections support. Success requires strong communication, empathy, problem-solving, and negotiation skills across fast-paced environments.