Collections Specialist: Resolve & Negotiate Payments

Vault Outsourcing OPC; Makati; On-site; PHP 450,000 - 650,000; Full time

Job summary

Vault Outsourcing OPC in Manila seeks a proactive Collections Specialist to manage customer account resolutions, negotiate payment plans, and support credit and collections efforts. You will handle inquiries via phone and email, resolve payment issues, and ensure regulatory compliance.

You will identify hardship signals, work with internal teams to maintain financial performance, and drive process improvements while upholding high standards of customer service and integrity.

Qualifications

• Strong integrity and judgement with respect for privacy and confidentiality.
• Excellent problem-solving, negotiation, and dispute resolution skills.
• Professional communication with internal and external stakeholders.
• Experience in customer service, finance, or collections is preferred.

Responsibilities

• Handle inbound and outbound phone and email enquiries related to payments and account discrepancies.
• Identify reasons for arrears and negotiate suitable solutions including payment plans and hardship arrangements.
• Recognize financial stress signals and ensure compliance with regulatory obligations and internal policy.
• Maintain a portfolio of accounts with customer outreach, adjustments, credits, and reconciliations.
• Meet or exceed performance benchmarks and contribute to reporting.
• Collaborate across departments to accelerate resolution when needed.
• Participate in training and process improvement initiatives.

Skills

Negotiation

Dispute resolution

Customer service

Attention to detail

Communication

Regulatory compliance

Problem solving

Independent worker

Adaptability

Job description

Vault Outsourcing OPC in Manila seeks a proactive Collections Specialist to manage customer account resolutions, negotiate payment plans, and support credit and collections efforts. You will handle inquiries via phone and email, resolve payment issues, and ensure regulatory compliance.

You will identify hardship signals, work with internal teams to maintain financial performance, and drive process improvements while upholding high standards of customer service and integrity.