Empathetic Collections Associate - Frontline Customer Care

Credit Corp; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Free breakfast

Fresh fruit

HMO from Day 1

Life insurance from Day 1

Retirement benefits

Career growth

Job summary

Credit Corp is seeking a Customer Relations Associate - Collections to contact customers with overdue accounts, understand their circumstances and negotiate suitable repayment arrangements.

You will be the frontline in our debt collection operations, using clear communication and empathy to build trust, meet targets and support positive business outcomes, with onsite day shifts and comprehensive training.

Qualifications

• Excellent communication and negotiation abilities.
• Willing to work full time onsite.
• Experience in debt collections or customer service preferred.

Responsibilities

• Contact customers to discuss overdue accounts and understand circumstances.
• Negotiate sustainable repayment arrangements.
• Build trust and rapport with customers through professional conversations.
• Analyse account information to identify resolution strategies.
• Meet team targets and contribute to positive outcomes.

Skills

Communication skills

Negotiation

Problem-solving

Empathy

Job description

Credit Corp is seeking a Customer Relations Associate - Collections to contact customers with overdue accounts, understand their circumstances and negotiate suitable repayment arrangements.

You will be the frontline in our debt collection operations, using clear communication and empathy to build trust, meet targets and support positive business outcomes, with onsite day shifts and comprehensive training.