Emergency Response Specialist - Voice Support (BGC Site)

V-Call Center Link Inc.; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

A customer support company in the Philippines is seeking an Emergency Response Specialist with a background in crisis response or emergency call handling. The ideal candidate should have over 2 years of voice support experience and possess excellent English communication skills. This role demands quick thinking and empathy in high-stress situations, making adaptability and strong communication essential.

Qualifications

• At least 2 years of voice-based customer support experience.
• Background in emergency call handling or crisis response is preferred.
• Excellent verbal English communication (C1 Versant required).

Responsibilities

• Engage with customers in high-stress situations.
• Provide empathetic support and effective communication.
• Adapt to various customer scenarios quickly.

Skills

Quick-thinking

Calm under pressure

Empathy

Strong communication skills

Adaptability

Education

Bachelor's degree

Job description

Overview

Emergency Response Specialist with at least 2 years of voice-based customer support experience, preferably with background in emergency call handling or crisis response (e.g., 911 dispatch).

Responsibilities

• The ideal candidate must be quick-thinking, calm under pressure, and empathetic when engaging with customers in high-stress situations.
• Strong communication skills and adaptability are key.

Qualifications

• Bachelor's degree graduate
• 2+ years of inbound/outbound voice support experience
• Emergency/call dispatch or crisis support background preferred
• Excellent verbal English communication (C1 Versant required)
• Strong listening, comprehension, and adaptive conversation skills