EMEA Technical Services & Complaints Lead

Abbott; Taguig; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A global healthcare company in Metro Manila is seeking a Technical Services & Complaint Intake Supervisor to coordinate day-to-day operations of a technical services team. Responsibilities include managing complaints, coaching team members, and ensuring compliance with relevant policies. The ideal candidate holds a relevant degree and has supervisory experience within the medical device industry, along with at least 5 years of relevant experience. This role requires strong leadership and analytical skills.

Qualifications

• Minimum qualifications include a relevant degree or equivalent.
• Supervisory experience in the medical device industry with at least 5 years of experience.

Responsibilities

• Manage day-to-day operations of the Complaint Intake/Technical Services Team.
• Coach and develop team members to meet business goals.
• Ensure compliance with quality management systems and regulatory requirements.
• Analyze team data and report trends to leadership.
• Lead new product launch activities and ensure readiness.

Skills

People management

Technical complaint handling

Coaching and development

Data analysis

Interpersonal skills

Education

3rd Level Certificate, Diploma or Degree in a relevant discipline

Job description

A global healthcare company in Metro Manila is seeking a Technical Services & Complaint Intake Supervisor to coordinate day-to-day operations of a technical services team. Responsibilities include managing complaints, coaching team members, and ensuring compliance with relevant policies. The ideal candidate holds a relevant degree and has supervisory experience within the medical device industry, along with at least 5 years of relevant experience. This role requires strong leadership and analytical skills.