Technical Customer Service Lead - On-Call & Cross-Functional

Arkray Industry West, Inc.; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading medical technology company in Metro Manila is seeking a Customer Service Supervisor to lead and train a dynamic team. Responsibilities include serving as the main contact for customer inquiries, managing the department's email, and providing urgent support. The ideal candidate will have over 2 years of experience in technical and customer service roles, effective communication skills, and a background in science or medical fields. This position offers a collaborative work environment with opportunities for professional growth.

Qualifications

• 2+ years of experience in a technical and customer service role.
• Background in science or medical field is preferred.
• Excellent communication skills, both oral and written.

Responsibilities

• Lead, train, and supervise the customer service team.
• Handle complex product inquiries and manage department email inbox.
• Provide on-call and after-hours support for urgent customer needs.

Skills

Technical and customer service experience

Effective communication skills

Attention to detail

Proficiency in server-based software

Strong organizational skills

Job description

A leading medical technology company in Metro Manila is seeking a Customer Service Supervisor to lead and train a dynamic team. Responsibilities include serving as the main contact for customer inquiries, managing the department's email, and providing urgent support. The ideal candidate will have over 2 years of experience in technical and customer service roles, effective communication skills, and a background in science or medical fields. This position offers a collaborative work environment with opportunities for professional growth.