Senior Complaints Analyst - Medical Device (Hybrid) | Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

TASQ Staffing Solutions in Cebu City is looking for a Complaint Resolution Specialist with at least 3 years of experience in medical device product quality complaints management. The role includes resolving customer issues, maintaining documentation, and crafting effective written communications. A Bachelor’s degree in relevant fields is required. The position offers a hybrid work arrangement with a supportive culture for rapid career advancement.

Qualifications

• At least 3 years experience in medical device product quality complaints management.
• Strong knowledge of complaints management in the medical device industry.
• Ability to write effective medical and technical narratives.

Responsibilities

• Resolve challenging customer issues swiftly to ensure satisfaction.
• Craft clear, empathetic written responses addressing client concerns.
• Maintain precise records of complaints and manage data expertly.
• Bring relevant experience and strong logical thinking.
• Thrive in a supportive workplace culture with growth opportunities.

Skills

Medical device complaints management

ISO 13485 knowledge

Effective communication

Data management

Education

Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering, Industrial/Mechanical Engineering

Job description

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement

• Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

Qualifications

• At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
• Knowledge of complaints management in medical device industry
• Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
• Able to write effective Medical and Technical narratives regarding the complaints

Job Description

• Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction.
• Communication: Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns.
• Documentation & Reporting: Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement.
• Experience & Skills: Bring your relevant experience, sharp logical thinking, excellent communication abilities, and capability to work independently.
• Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement, while embracing a dynamic and occasionally demanding workload.