Group Lead - Medical Device (Hybrid) | Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 558,000 - 781,200; Full time

Job summary

TASQ Staffing Solutions is seeking a qualified leader in Cebu City for a hybrid support role focused on voice services. The successful candidate will have at least 5 years of experience in leading small or medium-sized teams in a BPO environment, possessing strong knowledge of complaints management in the medical device industry. Key responsibilities include managing the lifecycle of complaints, ensuring compliance, and providing technical support while upholding communication standards. Apply now to join a dynamic team dedicated to excellent service and regulatory adherence.

Qualifications

• Minimum of 5 years experience in BPO or shared services.
• Experience managing complaints in the medical device sector.
• Strong oral and written English communication skills.

Responsibilities

• Evaluate medical device incidents for compliance and regulatory submissions.
• Manage the lifecycle of complaints from reception to resolution.
• Inspire team to meet SLAs, handle challenges, and ensure data accuracy.
• Provide technical support while maintaining regulatory documentation.

Skills

Team leadership in BPO environment

Complaints management knowledge

Good English communication

Microsoft Office proficiency

Education

College Graduate

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement:

• College Graduate

Qualifications:

• At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment
• Knowledge of complaints management in medical device industry
• Good oral and written communications in English
• Working knowledge of Microsoft Office, Excel, Power Point

Job Description:

• Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance.
• Case Management: Manage the full lifecycle of complaints, from initial report reception through to successful case resolution.
• Team Leadership: Inspire and guide your team to consistently achieve SLAs, tackle complex challenges, and uphold data accuracy alongside HIPAA standards.
• Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.