Product Complaint Investigator & Quality Analyst

El Camino Health; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

El Camino Health is seeking a Complaint Handling Specialist in Manila. This role involves the intake, evaluation, and resolution of product complaints while ensuring compliance with internal procedures and relevant regulations. The ideal candidate will engage with cross-functional teams to enhance product quality and patient safety.

The responsibilities include documenting complaints in the electronic Quality Management System and conducting thorough investigations to determine root causes. Candidates with a background in regulatory compliance and strong analytical skills are encouraged to apply.

Qualifications

• Experience in complaint handling or similar roles is preferred.
• Strong analytical skills for root-cause analysis.
• Understanding of regulatory compliance, such as ISO13485 and 21CFR.

Responsibilities

• Receive, log, and acknowledge customer complaints within established timelines.
• Conduct detailed investigations, including root-cause determination.
• Ensure complaint records are properly documented in the eQMS.

Job description

El Camino Health is seeking a Complaint Handling Specialist in Manila. This role involves the intake, evaluation, and resolution of product complaints while ensuring compliance with internal procedures and relevant regulations. The ideal candidate will engage with cross-functional teams to enhance product quality and patient safety.

The responsibilities include documenting complaints in the electronic Quality Management System and conducting thorough investigations to determine root causes. Candidates with a background in regulatory compliance and strong analytical skills are encouraged to apply.