Senior Medical Device Complaints & Quality Analyst

TASQ Staffing Solutions; Cebu City; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

TASQ Staffing Solutions in Cebu City is looking for a Complaint Resolution Specialist with at least 3 years of experience in medical device product quality complaints management. The role includes resolving customer issues, maintaining documentation, and crafting effective written communications. A Bachelor’s degree in relevant fields is required. The position offers a hybrid work arrangement with a supportive culture for rapid career advancement.

Qualifications

• At least 3 years experience in medical device product quality complaints management.
• Strong knowledge of complaints management in the medical device industry.
• Ability to write effective medical and technical narratives.

Responsibilities

• Resolve challenging customer issues swiftly to ensure satisfaction.
• Craft clear, empathetic written responses addressing client concerns.
• Maintain precise records of complaints and manage data expertly.
• Bring relevant experience and strong logical thinking.
• Thrive in a supportive workplace culture with growth opportunities.

Skills

Medical device complaints management

ISO 13485 knowledge

Effective communication

Data management

Education

Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering, Industrial/Mechanical Engineering

Job description

TASQ Staffing Solutions in Cebu City is looking for a Complaint Resolution Specialist with at least 3 years of experience in medical device product quality complaints management. The role includes resolving customer issues, maintaining documentation, and crafting effective written communications. A Bachelor’s degree in relevant fields is required. The position offers a hybrid work arrangement with a supportive culture for rapid career advancement.