Email Support & Project Coordination Specialist

Resolv Global; Binmaley; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

On-site in Dagupan

Job summary

Resolv Global is hiring a Customer Support Specialist to assist customers via email and coordinate satellite imagery and geospatial data projects. You’ll manage orders, provide updates, and work with partners to ensure timely delivery in a fast-paced, technology-driven environment.

The role emphasizes ownership, proactive problem-solving, and strong written English. It is an on-site position based in Dagupan, Pangasinan, supporting a European operation with flexible scheduling.

Qualifications

• Excellent written English communication is essential.
• Strong problem-solving and logical thinking.
• Ability to manage multiple projects and tasks simultaneously.
• Detailed-oriented with strong organizational skills.

Responsibilities

• Manage customer orders and project requests from submission through delivery.
• Communicate with customers via email and provide timely updates on status.
• Coordinate with internal teams and external partners to ensure projects are completed successfully.
• Track multiple projects simultaneously with accuracy and attention to detail.
• Investigate issues, gather information, and identify best solutions for customers.
• Maintain records and documentation related to customer requests.
• Collaborate with cross-functional teams to improve customer experience and efficiency.
• Ensure professional interactions and focus on customer satisfaction.

Skills

Written English

Problem-solving

Multitasking

Attention to detail

Organizational skills

Time management

Customer-focused

Ownership

Customer support experience

Satellite imagery

Job description

Resolv Global is hiring a Customer Support Specialist to assist customers via email and coordinate satellite imagery and geospatial data projects. You’ll manage orders, provide updates, and work with partners to ensure timely delivery in a fast-paced, technology-driven environment.

The role emphasizes ownership, proactive problem-solving, and strong written English. It is an on-site position based in Dagupan, Pangasinan, supporting a European operation with flexible scheduling.