Email and Chat Support Representative (Pure Non-Voice/ Paid Training)

Sapient Global Services; Malabon; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Health Insurance (HMO)

Job Training

Job summary

A customer support service provider is hiring Email and Chat Support Associates in Malabon, Philippines. This non-voice role focuses on responding to customer inquiries through email and live chat, with no phone calls involved. Freshers and experienced candidates are welcome to apply, as paid training will be provided. The position includes a fixed salary with performance incentives and requires basic computer knowledge and good typing skills. Strong multitasking ability and a willingness to work in shifts are preferred.

Qualifications

• Ability to multitask and work in a fast-paced environment.
• Willingness to work in shifts (if applicable).
• Freshers and experienced candidates can apply.

Responsibilities

• Respond to customer inquiries via email and live chat in a timely manner.
• Resolve customer issues following standard operating procedures.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction through clear communication.
• Meet quality and productivity targets set by the team.

Skills

Basic computer knowledge

Typing skills

Multitasking

Working in a fast-paced environment

Job description

Email and Chat Support Representative (Pure Non-Voice/ Paid Training)

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

We are hiring Email & Chat Support Associates for a non-voice customer support role. The position involves handling customer queries through email and live chat only—no phone calls required. Paid training will be provided, so both freshers and experienced candidates are welcome.

Key Responsibilities

• Respond to customer inquiries via email and live chat in a timely and professional manner
• Resolve customer issues by following standard operating procedures
• Maintain accurate records of customer interactions
• Ensure high levels of customer satisfaction through clear and courteous communication
• Meet quality and productivity targets set by the team

Eligibility & Requirements

• Basic computer knowledge and typing skills
• Ability to multitask and work in a fast-paced environment
• Willingness to work in shifts (if applicable)
• Freshers and experienced candidates can apply
• Paid training provided
• Fixed salary with performance incentives

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