Electronic Technician (URGENT)

Electronic Security Systems Corporation (ESSCOR); Makati; On-site; PHP 391,000 - 670,000; Full time

Job summary

ESSCOR is seeking a Security Systems Engineer (ACS & CCTV) to install, troubleshoot, and repair access control and camera systems. You will respond to incidents, perform on-site root cause analysis, and document performance and maintenance measures.

Additionally, you will provide Badge & ID and door hardware support, work across shifts for 24/7 operations, and help drive upgrades to improve reliability and security.

Qualifications

• Hands-on experience with Access Control Systems (ACS) and CCTV.
• Basic troubleshooting for ACS hardware, door closers, and badge & ID equipment.
• Proficient in troubleshooting hardware, firmware, and software components of security systems.
• Knowledge of cabling standards, device mounting, and system integration practices.
• Ability to perform preventive maintenance and system optimization.
• Familiarity with photobooth operations and Badge & ID peripherals.
• Excellent written and verbal communication for client interaction and reporting.
• Willingness to work across a 24/7 operational environment.

Responsibilities

• Install, troubleshoot, and repair ACS and CCTV.
• Respond to incidents for hardware and basic software issues.
• On-site root cause analysis and preventive measures.
• Serve as primary technical contact for ACS and CCTV.
• Prepare routine performance and maintenance reports.
• Maintain logs for audits and SLAs.
• Recommend upgrades to improve reliability and security.
• Provide badge & ID support including printing and photobooth operations.
• Support door hardware tasks and procurement follow-ups.
• Cross-functional support to meet SLA and audit requirements.
• Rotational shift coverage for 24/7 operations.

Skills

ACS & CCTV troubleshooting

Preventive maintenance

Root cause analysis

Documentation & reporting

24/7 shift adaptability

Hardware troubleshooting

Soft skills: communication

Tools

Badge printers

CCTV cameras

Access Control hardware

Door hardware components

Job description

Roles and Responsibilities

1. Security Systems Engineer (Primary Role – ACS & CCTV)

Perform installation, troubleshooting, and repair of ACS, CCTV.

Respond promptly to reported incidents, both hardware and basic software issues.

Conduct on-site visits for root cause analysis and implement solutions to prevent recurrence.

Serve as primary technical point of contact for ACS and CCTV-related issues.

Prepare detailed daily, weekly, and monthly reports on system performance, incidents, and

preventive maintenance.

Maintain accurate logs and documentation for audit, compliance, and SLA purposes.

Recommend system upgrades or optimizations to enhance reliability, security, and

performance.

2. Badge & ID Support (Secondary Role – Relief)

Support Badge & ID issuance and photobooth operations as needed, including:

Photo ID reproduction (PVC, Access Badge, Company ID)

Operation of Badge printers and cameras

Inventory and logistics management of Badge & ID peripherals (PVC cards, ribbons,

HID cards)

Respond to ticketed access requests and helpdesk inquiries.

Maintain customer-centric service during Badge & ID operations.

Prepare reports for Badge & ID activities and support audits or compliance engagements.

3. Door Hardware & Access Systems Support (Secondary Role – Relief)

Support Door Hardware & Access Systems tasks, including:

Repairs of door closers, locks, hinges, and related access hardware

Replacement of defective or out-of-warranty hardware under TCO-managed

services

Maintaining stock levels and assisting procurement follow-ups for door hardware

Document work performed, incidents, and corrective actions.

4. Cross-Functional Responsibilities

Serve as a flexible resource to ensure SLA adherence and continuity across all three functional

areas.

Escalate unresolved issues to the respective Team Lead, Associate Manager or Technical

Support Unit Manager.

Maintain accurate documentation of all work performed, preventive maintenance, incidents,

and inventory activities.

Support audit, compliance, and reporting requirements for all three service scopes.

5. Shift & 24/7 Operations Support

Be available for rotational shifts to support 24-hour operations.

Provide emergency on-call support as required.

Escalate and document critical incidents per SLA requirements.

Required Skills & Qualifications

Technical Skills:

Hands-on experience with Access Control Systems (ACS), CCTV.

Basic troubleshooting skills for ACS hardware, door closers, and Badge & ID equipment.

Proficient in troubleshooting hardware, firmware, and software components of security systems.

Knowledge of cabling standards, device mounting, and system integration practices.

Ability to perform preventive maintenance and system optimization.

Familiarity with photobooth operations and Badge & ID peripherals.

Soft Skills:

Flexible and adaptable, able to work across multiple operational scopes.

Strong problem-solving and analytical skills.

Excellent written and verbal communication for client interaction and reporting.

Ability to prioritize tasks in a 24/7 operational environment.