Mechanical Door Installer (URGENT)

ESSCOR - Ademco Security Group; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

A security services company in Manila is seeking a qualified technician for door hardware operations and maintenance. The role involves ensuring that access-controlled doors remain operational, performing routine inspections, and troubleshooting hardware issues. Candidates should have a strong attention to detail, hands-on experience with mechanical hardware, and the ability to work under defined timelines. Certifications in door hardware installation are preferred. The position promises to be dynamic with a focus on quality and compliance.

Qualifications

• Hands-on experience with access-controlled doors and troubleshooting hardware.
• Ability to perform preventive maintenance and replacements of door hardware.
• Strong communication skills with clients and internal teams.

Responsibilities

• Ensure doors integrated with the Card Access System remain operational.
• Respond to reported door hardware issues promptly.
• Conduct Root Cause Analysis for recurring door hardware issues.
• Perform functional testing after repairs to confirm door operations.

Skills

Access Control System Troubleshooting

Preventive Maintenance

Attention to Detail

Problem-Solving

Education

Door Hardware Installation or Maintenance Certification

Safety Training / Occupational Safety Certification

Job description

Responsibilities

• Door Hardware Operations & Maintenance
  • Ensure all doors integrated with the Card Access System remain fully operational, secure, and aligned with safety and access control standards.
  • Perform routine inspections, preventive maintenance, and corrective maintenance on door closers, hinges, and related mechanical door hardware.
  • Identify early signs of wear, misalignment, or failure to prevent access disruptions or security risks.
• Incident Response & Issue Resolution
  • Respond promptly to reported door hardware issues in accordance with severity‑based response and resolution timelines.
  • Minimize downtime by performing immediate corrective actions or temporary mitigations when necessary.
  • Coordinate repair or replacement activities to restore normal operations within SLA requirements.
• Out‑of‑Warranty Device Replacement (TCO Model)
  • Identify and flag defective out‑of‑warranty door hardware devices during maintenance or daily operations.
  • Document defects accurately: device make and model, serial number (if applicable), nature and impact of the malfunction.
  • Execute replacement of defective devices without additional cost to the client, covering procurement, installation, testing, and commissioning as part of the managed service scope.
• Spare Units & Inventory Management
  • Maintain spare door hardware units at ESSCOR Storage, ensuring proper identification and labeling, clean, safe, and secure storage conditions.
  • Ensure compliance with minimum stock thresholds, including at least two (5) sets per model for critical devices such as door closers and hinges.
  • Coordinate with Team Lead to replenish stock and avoid shortages.
• Root Cause Analysis (RCA) & Documentation
  • Conduct Root Cause Analysis for recurring or critical door hardware issues.
  • Submit a preliminary RCA report within 24 hours of issue identification and a detailed RCA report within 1‑2 days, including findings, corrective actions, and preventive recommendations.
  • Ensure that issue resolution is completed within SLA timelines regardless of RCA reporting activities.
• TCO Coverage & Asset Protection
  • Support implementation and tracking of the door inventory, covering 20% of the total 1,397 doors under client sites.
  • Ensure spare parts are properly documented and eligible for free replacement in cases of covered damage or loss.
  • Facilitate timely replacement of spare parts to maintain uninterrupted operations.
• Quality Assurance & Reporting
  • Perform functional testing after repair or replacement to confirm proper door operation and secure access.
  • Maintain accurate reports in Weekly Inspection Report, PSO Incident Tracker and ACS Health Check.
  • Ensure documentation meets audit, compliance, and managed services reporting standards.
• Access Control Hardware Troubleshooting
  • Perform basic troubleshooting of ACS hardware, including readers not responding or offline, door lock malfunctions, wiring/cabling faults or loose connections, and power supply or battery issues for access devices.
  • Perform diagnostic checks to identify faults and implement temporary fixes if needed.
  • Escalate unresolved or critical issues to the Team Lead, Overall POC, or Managers.
  • Document troubleshooting steps, observations, and resolutions for each incident.

Qualifications

• Technical Skills
  • Hands‑on experience with access‑controlled doors and basic troubleshooting of ACS hardware (readers, locks, cabling, power).
  • Ability to perform preventive maintenance and hardware replacements.
  • Hands‑on experience with door closers, hinges, and mechanical door hardware integrated with access control systems.
  • Understanding of access‑controlled door environments and ability to troubleshoot mechanical failures efficiently.
• Soft Skills
  • Strong attention to detail and documentation accuracy.
  • Ability to work under SLA and severity‑driven timelines.
  • Problem‑solving and root‑cause analysis mindset.
  • Clear communication with clients and internal teams.
• Certifications (Preferred)
  • Door Hardware Installation or Maintenance Certification (advantage).
  • Safety Training / Occupational Safety Certification.
  • Access Control Systems familiarity (preferred but not required).