Electrical Tech Support Engineer - Solar & EV Systems

Our Clients

Makati

On-site

PHP 600,000 - 900,000

Full time

2 days ago

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Job summary

Our Clients is seeking a Technical Support Engineer to provide expert technical assistance for solar PV systems, inverters, EV charging equipment, and related electrical components at our Makati office.

You will guide customers and field teams through troubleshooting, perform system checks, document findings, and determine when onsite visits are required, while ensuring timely resolution and high service quality.

Qualifications

Bachelor’s degree in Electrical Engineering or related field.
Experience in electrical technical support, troubleshooting, commissioning, aftersales service, or maintenance is preferred.
Experience with solar PV systems, inverters, EV charging equipment, or related electrical products is an advantage.
Licensed Electrical Engineer (REE) is preferred but not required.
Strong analytical, troubleshooting, documentation, and customer communication skills.
Ability to explain technical concepts clearly to customers and non-technical stakeholders.
Willing to conduct occasional onsite visits when required.

Responsibilities

Provide technical support and troubleshooting for solar PV systems, inverters, EV charging equipment, and related electrical components.
Assess and investigate technical concerns raised by customers, installers, and internal teams.
Guide customers and field personnel through troubleshooting procedures, system checks, and corrective actions.
Review system information, installation details, error codes, monitoring data, and technical reports to identify potential causes of issues.
Determine whether concerns can be resolved remotely or require onsite inspection or service support.
Coordinate with Field Engineers, installers, suppliers, and service partners to facilitate technical resolution.
Conduct or assist with customer installation checks, system testing, commissioning support, and aftersales service.
Document customer concerns, troubleshooting steps, findings, resolutions, and recommendations through service tickets and technical reports.
Monitor open service requests and follow through to ensure timely resolution and customer updates.
Support the preparation of technical guides, service documentation, and customer or installer training when required.
Perform other related engineering duties as assigned.