Educational Services Representative

Metacom Careers; Quezon City; On-site; PHP 212,000 - 279,000; Full time

Benefits offered by this job

Life and medical insurance

HMO coverage starting Day 1

One free HMO dependent upon regulariza

Retirement package

Performance-based incentives

Job summary

Metacom Careers in the Philippines is seeking motivated, customer-oriented individuals to support customers in the education sector. You will assist with inquiries, provide accurate information, and maintain high service standards.

This on-site role requires a willingness to work a shifting schedule, including weekends/holidays if required, and a comfort with basic computer applications. BPO experience is a plus, fresh graduates may apply subject to qualifications and assessments.

Qualifications

• Strong English communication skills, both verbal and written.
• Customer-oriented, patient, and willing to learn.
• Able to handle customer inquiries and resolve concerns professionally.
• Willing to work on-site and follow a shifting schedule, including weekends and holidays if required.
• Computer-literate and comfortable using basic computer applications.
• BPO or customer service experience is an advantage.
• Fresh graduates and applicants without BPO experience may apply, subject to the account's qualifications and assessment results.

Responsibilities

• Assist customers with inquiries related to educational services, products, and platforms.
• Provide accurate information and effective solutions while maintaining excellent customer service.
• Handle customer concerns professionally through the assigned communication channels.
• Resolve issues efficiently and escalate complex concerns when necessary.
• Maintain accurate records of customer interactions and transactions.
• Meet performance targets and quality standards set by the account.
• Protect customer information and follow company policies and data privacy guidelines.

Skills

Good English

Customer-oriented

Willing to learn

Handle inquiries professionally

Fresh graduates may apply

BPO experience advantageous

MS Office / basic computer apps

Tools

MS Office

Job description

Are you looking for an exciting opportunity to work with an educational account? We are hiring motivated, customer-oriented individuals who can provide excellent support to customers in the education sector. Whether you have BPO experience or are looking to grow your career, this could be the opportunity for you!

Key Responsibilities

• Assist customers with inquiries and concerns related to educational services, products, and platforms.
• Provide accurate information and effective solutions while maintaining excellent customer service.
• Handle customer concerns professionally through the assigned communication channels.
• Resolve issues efficiently and elevate complex concerns when necessary.
• Maintain accurate records of customer interactions and transactions.
• Meet performance targets and quality standards set by the account.
• Protect customer information and follow company policies and data privacy guidelines.

Qualifications And Requirements

• Good English communication skills, both verbal and written.
• Customer-oriented, patient, and willing to learn.
• Able to handle customer inquiries and resolve concerns professionally.
• Willing to work on-site and follow a shifting schedule, including weekends and holidays if required.
• Computer-literate and comfortable using basic computer applications.
• BPO or customer service experience is an advantage.
• Fresh graduates and applicants without BPO experience may apply, subject to the account's qualifications and assessment results.

Salary and Benefits

• Monthly Salary Package: ₱19,000–₱25,000
• The final salary package will depend on the candidate's work experience, profile, and assessment results.
• Night differential: Not included in the advertised salary package; applicable rates and eligibility will depend on company policy.
• Performance-based incentives.
• Life and medical insurance.
• HMO coverage starting on Day 1.
• One free HMO dependent upon regularization.
• Retirement package.

Note: Final compensation, qualifications, and benefits are subject to company policies, account requirements, and the results of the recruitment process.