Customer Service Representative – Financial Account | Up to 25K Package

GAINSTRONG TALENT SOLUTIONS CORP.; Mabalacat; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive Salary Package

Paid Training

HMO and Career Advancement

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking motivated individuals for a Financial Account role in Clark Freeport Zone, Pampanga. No BPO experience is required, and fresh graduates or first-time job seekers are welcome to apply.

Willingness to work onsite, on shifting schedules including weekends and holidays, and basic computer literacy are essential. Competitive pay up to ₱25,000 plus benefits and career advancement opportunities are offered.

Qualifications

• Senior High School Graduate or completed at least 2 years in college.
• Good verbal and written communication skills.
• Basic computer literacy and problem-solving abilities.
• Customer-oriented, adaptable and willing to learn.

Responsibilities

• Handle customer inquiries regarding financial products, services, and account-related concerns.
• Assist customers with account information, transactions, and other financial service inquiries.
• Provide accurate information and appropriate solutions based on established procedures.
• Address customer concerns and resolve issues professionally and efficiently.
• Verify customer information and ensure proper documentation of transactions.
• Maintain accurate records of customer interactions and account updates.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain confidentiality and follow established data privacy and security protocols.
• Meet established customer service, quality, and productivity standards.

Skills

Communication skills

Customer service

Problem-solving

Basic computer literacy

Willing to learn

Education

Senior High School Graduate (K-12) or completed at least 2 years in college

Job description

NO BPO EXPERIENCE? NO PROBLEM! START YOUR CAREER IN THE FINANCIAL INDUSTRY AND EARN UP TO ₱25,000!

Ready to explore a rewarding career in the BPO industry? We are currently looking for motivated and customer-oriented individuals to join our growing team for our Financial Account at Clark Freeport Zone, Pampanga.

Whether you're a fresh graduate, a first-time job seeker, or an experienced professional, this opportunity welcomes applicants with or without BPO experience!

Key Responsibilities

• Handle customer inquiries regarding financial products, services, and account-related concerns.

• Assist customers with account information, transactions, and other financial service inquiries.

• Provide accurate information and appropriate solutions based on established procedures.

• Address customer concerns and resolve issues professionally and efficiently.

• Verify customer information and ensure proper documentation of transactions.

• Maintain accurate records of customer interactions and account updates.

• Escalate complex concerns to the appropriate department when necessary.

• Maintain confidentiality and follow established data privacy and security protocols.

• Meet established customer service, quality, and productivity standards.

Qualifications

• At least Senior High School Graduate (K-12) or completed at least 2 years in college.

• Open to applicants with or without BPO experience.

• Fresh graduates and first-time job seekers are welcome to apply.

• Good verbal and written communication skills.

• Basic computer literacy and problem-solving abilities.

• Customer-oriented, adaptable, and willing to learn.

• Willing to work onsite at Clark Freeport Zone, Pampanga.

• Willing to work on shifting schedules, weekends, and holidays, as required.

Benefits

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount