EDM Operations Analyst: Data Flows & SLAs

Rimes; Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

Rimes is hiring a Data Operations Analyst to monitor data service flows and resolve issues with timely escalation where needed. You will work with EDM systems and Excel trackers, ensuring data accuracy and adherence to SLAs in a fast-paced environment.

The role supports cross-functional teams across APAC with 1–2 years of relevant experience. Fresh graduates are welcome to apply, with growth opportunities in data operations and financial services.

Qualifications

• Bachelor's degree in IT, CS, Eng, Finance, or related field.
• Fresh Graduates welcome.
• 1-2 years in Data operations / data processing / EDM / financial services.
• Can work with APAC schedule with 2-3x a week RTO.

Responsibilities

• Monitor daily data service flows using internal tools and Excel trackers.
• Identify and support resolution of data flow issues within SLAs/KPIs.
• Resolve data exceptions (e.g., ID matching, validation failures) per SOPs.
• Conduct basic peer reviews and escalate complex issues.
• Handle non-complex client/internal queries and initial investigation.
• Escalate issues and communicate delays as needed.
• Raise and track incident tickets for service disruptions.
• Coordinate with internal teams for timely resolution.
• Follow operational controls and risk standards.
• Maintain reports, perform system checks, and document findings.
• Manage workload to meet daily commitments.

Skills

Attention to detail

Analytical thinking

Problem solving

Process-driven

Client-service oriented

Learning agility

Team collaboration

Adaptability

Education

Bachelor's degree in IT/CS/Engineering/Finance or related field

Tools

EDM systems

Excel

Job description

Rimes is hiring a Data Operations Analyst to monitor data service flows and resolve issues with timely escalation where needed. You will work with EDM systems and Excel trackers, ensuring data accuracy and adherence to SLAs in a fast-paced environment.

The role supports cross-functional teams across APAC with 1–2 years of relevant experience. Fresh graduates are welcome to apply, with growth opportunities in data operations and financial services.