EDM Managed Services – Associate Consultant

Rimes; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Rimes seeks an EDM Managed Services Associate Consultant in Manila to monitor data service flows, identify issues, and support timely resolutions. You will handle basic investigations, perform peer reviews, and manage incident tickets, coordinating with global teams to ensure prompt service delivery.

Fresh graduates or early-career professionals from IT/CS/Engineering/Finance are encouraged to apply. A strong attention to detail and analytical mindset are highly valued for this role.

Qualifications

• IT, Computer Science, Engineering, Finance, or related field.
• Fresh graduates or early-career professionals are welcome.
• 1–2 years experience in data operations / EDM / financial services.

Responsibilities

• Monitor daily data service flows using EDM systems and Excel trackers.
• Identify and support resolution of data flow issues within defined SLAs/KPIs.
• Resolve data exceptions following SOPs.
• Conduct basic peer reviews and escalate complex issues when needed.
• Handle non-complex client/internal queries and provide initial investigation.
• Raise and track incident tickets for service disruptions.
• Coordinate with internal teams for timely resolution.
• Maintain reports, perform system checks, and document findings.

Skills

Attention to detail

Analytical mindset

Problem solving

Teamwork

Education

IT/CS/Engineering/Finance degree

Job description

EDM Managed Services - Associate Consultant

Manila, Phillipines

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

Key Responsibilities

• Monitor daily data service flows using internal tools (e.g., EDM systems, Excel trackers)
• Identifyand support resolution of data flow issues within defined SLAs/KPIs
• Resolve data exceptions (e.g., ID matching, validation failures) following SOPs
• Conduct basic peer reviews and elevate complex issues
• Handle non-complex client/internal queries and provide initial investigation
• Escalate issues appropriately and communicate delays when needed
• Raise and track incident tickets for service disruptions
• Coordinate with internal teams for timely resolution
• Follow operational controls and risk standards
• Maintain reports, perform system checks, and document findings accurately
• Manage individual workload to meet daily operational commitments

Qualifications & Experience (Ideal Profile)

• IT, Computer Science, Engineering, Finance, or related field
• Fresh Graduates
• OR early-career experience in:
• 1-2 yrs experience in Data operations / data processing / EDM / financial services
• Can work with night shift schedule with 2-3x a week RTO

Key Attributes (What "good" looks like)

• Strong attention to detail (data accuracy focused)
• Analytical and problem-solving mindset
• Process-driven and structured operator
• Client-service oriented (responsive, accountable)
• Proactive and eager to learn (high learning agility)
• Team-oriented with ability to work across global teams

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it's through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.