EDM Managed Services - Associate Consultant

Rimes; Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

Rimes is hiring a Data Operations Analyst to monitor data service flows and resolve issues with timely escalation where needed. You will work with EDM systems and Excel trackers, ensuring data accuracy and adherence to SLAs in a fast-paced environment.

The role supports cross-functional teams across APAC with 1–2 years of relevant experience. Fresh graduates are welcome to apply, with growth opportunities in data operations and financial services.

Qualifications

• Bachelor's degree in IT, CS, Eng, Finance, or related field.
• Fresh Graduates welcome.
• 1-2 years in Data operations / data processing / EDM / financial services.
• Can work with APAC schedule with 2-3x a week RTO.

Responsibilities

• Monitor daily data service flows using internal tools and Excel trackers.
• Identify and support resolution of data flow issues within SLAs/KPIs.
• Resolve data exceptions (e.g., ID matching, validation failures) per SOPs.
• Conduct basic peer reviews and escalate complex issues.
• Handle non-complex client/internal queries and initial investigation.
• Escalate issues and communicate delays as needed.
• Raise and track incident tickets for service disruptions.
• Coordinate with internal teams for timely resolution.
• Follow operational controls and risk standards.
• Maintain reports, perform system checks, and document findings.
• Manage workload to meet daily commitments.

Skills

Attention to detail

Analytical thinking

Problem solving

Process-driven

Client-service oriented

Learning agility

Team collaboration

Adaptability

Education

Bachelor's degree in IT/CS/Engineering/Finance or related field

Tools

EDM systems

Excel

Job description

Job Description:

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world's leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

Key Responsibilities

• Monitor daily data service flows using internal tools (e.g., EDM systems, Excel trackers)
• Identifyand support resolution of data flow issues within defined SLAs/KPIs
• Resolve data exceptions (e.g., ID matching, validation failures) following SOPs
• Conduct basic peer reviews and **escalate** complex issues
• Handle non-complex client/internal queries and provide initial investigation
• Escalate issues appropriately and communicate delays when needed
• Raise and track incident tickets for service disruptions
• Coordinate with internal teams for timely resolution
• Follow operational controls and risk standards
• Maintain reports, perform system checks, and document findings accurately
• Manage individual workload to meet daily operational commitments

Qualifications & Experience (Ideal Profile)

• Bachelor's degree in:
• IT, Computer Science, Engineering, Finance, or related field
• Fresh Graduates
• OR early-career experience in:
• 1-2 yrs experience in Data operations / data processing / EDM / financial services
• Can work with APAC schedule with 2-3x a week RTO

Key Attributes (What "good" looks like)

• Strong attention to detail (data accuracy focused)
• Analytical and problem-solving mindset
• Process-driven and structured operator
• Client-service oriented (responsive, accountable)
• Proactive and eager to learn (high learning agility)
• Comfortable in fast-paced, SLA-driven environments
• Team-oriented with ability to work across global teams

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it's through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.