Communications Specialist

Trinity Workforce Solutions, Inc.; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A workforce solutions provider is seeking a Communications Specialist in Taguig, Philippines. This role involves supporting content development to enhance employee engagement and brand awareness. The ideal candidate will have at least 4 years of experience in corporate communications and proficiency in content writing. Familiarity with content management tools like Poppulo and Salesforce is advantageous. Strong project management and communication skills are essential for success in this position.

Qualifications

• At least 4 years of corporate communications-related experience, preferably in a global company.
• Experience in content writing and familiarity with AP style.
• Intermediate proficiency in MS Office tools.

Responsibilities

• Support internal and external content development to increase engagement.
• Research, write, edit, and proofread communication materials.
• Track impact of marketing campaigns through metrics and analytics.
• Monitor inbound emails and respond to inquiries.

Skills

Content writing

Project management

Communication

Attention to detail

Customer service

Education

Bachelor’s degree in Communications or related

Tools

Poppulo

SharePoint

Salesforce

Adobe Suite

MS Office tools

Job description

The role is primarily responsible to support content development targeted to increase employee engagement and promote brand awareness in various external and internal channels, websites, and communication platforms.

• Support internal and external content development, including editorial calendars, project trackers, and award submissions
• Research, outline, write, edit, and proofread communications materials and ensure messages reach target audiences
• Leverage communication programs, message platforms, assets, and channels to support business priorities
• Distribute communication materials in appropriate platforms on a timely
• Track impact of marketing campaigns through performance dashboards, metrics, and analytics
• Monitor inbound emails received via the company’s general mailbox and respond to general inquiries
• Create media contact list and ensure proper contact management in various communications tools and platforms
• Monitor and write summaries regarding AECOM’s daily press coverage
• Escalate and analyse identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

• Bachelor’s degree in Communications, English, Marketing, Journalism, or other related disciplines
• At least 4 years of professional, corporate communications-related experience, preferably in a global company
• Experience in content writing and familiarity with AP style
• Experience with email and content management systems such as Poppulo, SharePoint, Salesforce and Adobe Suite, an advantage but not required
• Intermediate proficiency in MS Office tools
• Strong project management capabilities

Attributes:

• Ability to effectively communicate, synthesize complex materials, craft creative, persuasive language and compelling messaging and collaborate within a specific group of internal and external customers (Communication)
• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify, assess, and resolve simple to