EDI Support Staff

iSupport Worldwide; Metro Manila; On-site; PHP 500,000 - 750,000; Full time

Job summary

iSupport Worldwide in Metro Manila is seeking an experienced EDI Specialist to manage daily EDI tasks, monitor data flows with trading partners in the US time zones, and quickly spot and resolve issues to prevent delays.

You will collaborate with SPS Commerce support, our EDI application, and our ERP system to configure processes, document changes, and provide clear updates to internal teams while taking on additional support tasks as needed.

Qualifications

• 3–5 years of experience in EDI processing.
• Hands-on EDI with 850/855/856/810 is a plus.
• Experience with SPS Commerce preferred and ERP systems.

Responsibilities

• Handle daily EDI transaction tasks and keep processes moving.
• Spot and troubleshoot EDI errors as they occur.
• Collaborate with trading partners to ensure data flows smoothly.
• Assist with basic setup and configuration of EDI processes.
• Coordinate with SPS Commerce support, EDI application, and ERP to resolve issues.
• Contribute to documentation and keep internal teams informed.
• Take on additional support tasks as needed.

Skills

EDI experience

SPS Commerce

ERP systems

Strong communicator

Job description

Job Description:

• Handle daily EDI transaction tasks and keep things moving
• Spot and troubleshoot EDI errors/failures as they come up
• Work directly with trading partners to keep data flowing smoothly
• Help with basic setup and configuration of EDI processes
• Team up with SPS Commerce support, our EDI application, and ERP system to dig into and resolve EDI issues
• Contribute to documentation and keep internal teams informed
• Take on additional support tasks as needed

Requirements

What we're looking for:

• 3-5 years of experience
• Some hands-on EDI experience (850s, 855s, 856s, 810s, etc.) is a big plus
• Comfortable with EDI platforms (SPS Commerce experience preferred) and ERP systems
• Solid communicator, both with both trading partners and internal teams
• Organized and detail-oriented when it comes to documentation
• Able to work US time zone hours