Logistics Systems & EDI Support Specialist

CUBEWORK.COM PH CORP; Davao City; On-site; PHP 300,000 - 540,000; Full time

Job summary

CUBEWORK.COM PH CORP is seeking a capable technical support specialist to provide first and second-level support for TMS, FMS, Drayage, WFM, and EDI. You will investigate issues, analyze data, and coordinate with Operations and Software Development to ensure reliable logistics system operations.

The role requires troubleshooting, strong English communication, and willingness to learn TMS, FMS, EDI, and related logistics software. Experience with SQL and EDI standards is preferred.

Qualifications

• College diploma or higher in IT, Computer Science, Logistics, Supply Chain, Business, or related field.
• Willingness to learn TMS, FMS, EDI, and logistics systems.
• Basic knowledge of TMS/FMS, troubleshooting, data analysis, system testing, and EDI preferred.

Responsibilities

• Provide first and second-level technical support for TMS, FMS, Drayage, WFM, and EDI.
• Investigate, troubleshoot, and reproduce system and EDI issues; analyze transaction data to identify discrepancies and processing failures.
• Analyze incidents and coordinate with Software Development teams for bug fixes and system enhancements.
• Perform UAT, regression testing, and validate system fixes and new features.
• Support EDI trading partner onboarding and review business/technical requirements.
• Manage support tickets, document issues and resolutions, and maintain SOPs and troubleshooting guides.
• Identify recurring issues and recommend process improvements.

Skills

Troubleshooting

Analytical thinking

Communication

Education

Bachelor's degree or equivalent

Tools

SQL

EDI systems

UAT testing

TMS

FMS

Job description

Provide technical and application support for TMS, FMS, Drayage, WFM, and EDI operations. Investigate system and EDI issues, analyze transaction data, troubleshoot root causes, and coordinate with Operations and Software Development teams to maintain reliable logistics system operations.

Responsibilities:

• Provide first and second-level technical support for TMS, FMS, Drayage, WFM, and EDI.
• Investigate, troubleshoot, and reproduce system and EDI issues; analyze transaction data to identify discrepancies and processing failures.
• Analyze incidents and coordinate with Software Development teams for bug fixes and system enhancements.
• Perform UAT, regression testing, and validate system fixes and new features.
• Support EDI trading partner onboarding and review business/technical requirements.
• Manage support tickets, document issues and resolutions, and maintain SOPs and troubleshooting guides.
• Identify recurring issues and recommend process improvements.

Technical Requirements:

• Strong troubleshooting, problem-solving, and analytical skills.
• Good written and verbal English communication and attention to detail.
• Working knowledge of TMS, FMS, Drayage, WFM, and EDI operations, including ANSI X12 transactions such as 210, 214, 990, and 997.
• Ability to analyze EDI data, investigate system issues, and work effectively with customers, Operations, and Software Development teams.

Education / Training:

• College diploma, associate degree, bachelor's degree, or equivalent practical experience. IT, Computer Science, Logistics, Supply Chain, Business, or related field preferred.
• Willingness to learn TMS, FMS, EDI, and logistics systems.

Experience:

• At least 1 year of experience in technical/application support, IT helpdesk, BPO, or logistics operations.
• Basic knowledge of TMS/FMS, troubleshooting, data analysis, system testing, and EDI is preferred. Experience with TMS, FMS, Drayage, EDI, UAT, SQL, or logistics software is preferred.