Ecommerce Specialist

Klaiya; Manila; On-site; PHP 3,348 - 5,580; Full time

Benefits offered by this job

Government Mandated Benefits

Overtime Pay

Company Events

Holiday Pay

13th Month Pay

Job summary

A leading e-commerce company is looking for a dedicated individual to manage online store operations on platforms like Shopee, Lazada, and Tiktok. Responsibilities include monitoring transactions, addressing customer inquiries, and coordinating with other departments for marketing efforts. This role offers government-mandated benefits and opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in handling operations for Lazada and Shopee required.
• Excellent communication and customer service skills necessary.
• Business-minded, capable of creating effective selling strategies.

Responsibilities

• Manage day-to-day operations of online platforms (Shopee, Lazada, Tiktok).
• Monitor transactions and ensure compliance with sales claims.
• Handle customer inquiries and feedback via calls, text, or chat.

Skills

Communication Skills

Customer Service Skills

Handling Customer Complaints

Business Mindedness

Experience in Online Store Operations

Education

Related Experience in Online Store Operations

Undergraduate Status Considered

Job description

Work Schedule: Monday-Saturday (9am-6:00 pm)
Location: Binondo Manila

Job Responsibilities:

• Responsible for day-to-day operation of the online stores (Shopee and Lazada, Tiktok shop platforms)

• Monitors and ensures that all transactions in assigned online platform/s are well monitored (Sales After sales Claims)

• Assists in office and other clerical tasks

• Obtains and evaluates all relevant information in order to handle inquiries and complaints well

• Deals directly with customers via call, text or chat

• Assists in the coordination to other departments such as Graphic Design -editing needed banner for Shopee and Lazada

• Monitors customer’s feedback and review

Qualifications:

• Must have experience in handling online store operations (both Lazada and Shopee)

• Excellent communication skills and customer service skills

• We also consider undergraduates who have previous related experience.

• Business-minded and good at creating selling strategies.

• Able to handle customers well.

Benefits:

• Government Mandated benefits

• Overtime pay

• Company events

• Holiday Pay

• 13th Month Pay