Ecommerce Specialist

Manila Hearing Aid Center, Inc; Eastern Manila District; On-site; PHP 400,000 - 650,000; Full time

Job summary

Manila Hearing Aid Center, Inc. seeks an experienced e-commerce manager to own product listings, pricing, and content across Lazada, Shopee and our online store. You will optimize site performance, lead digital campaigns, and implement SEO to boost traffic and conversions.

You will partner with Marketing, Supply Chain, and Finance to align promotions with stock, forecast demand, monitor ROI, and deliver actionable reports that drive growth and customer engagement.

Qualifications

• College graduate with a Bachelor’s degree in Business Management or Marketing.
• At least 3 years of experience in e-commerce management, digital marketing, or similar roles.
• Experience with e-commerce platforms (Shopify, Magento, WooCommerce) and online marketplaces.
• Can start immediately.

Responsibilities

• Manage and update product listings, descriptions, images, and pricing across e-commerce platforms.
• Monitor platform performance and resolve issues to maintain site speed and functionality.
• Collaborate with Marketing to develop and execute digital campaigns and SEO strategies.
• Analyze and report on campaign and platform performance to maximize ROI.
• Track KPIs such as conversions, sales trends, and customer behavior; generate actionable reports.
• Coordinate with Supply Chain and Logistics for stock accuracy and forecasting.
• Maintain inventory levels with safety stock and periodic audits.
• Ensure accurate invoicing in the accounting system and coordinate with E-commerce Admin.
• Resolve online order issues with Customer Service and implement loyalty strategies.
• Ensure secure payment processing and compliance with data protection.

Skills

E-commerce management

Digital marketing

SEO

Analytics

Inventory management

Education

Bachelor’s degree in Business Management or Marketing

Tools

Shopify

Magento

WooCommerce

Job description

Job Description:

• Manage and update product listings, descriptions, images, and pricing across all e-commerce platforms (e.g., MHA Online Store, Lazada, Shopee), ensuring the online store is functional, visually appealing, and user-friendly.


• Monitor platform performance, identifying and resolving issues to maintain optimal site speed and functionality.


• Collaborate with the marketing team to develop and execute digital marketing campaigns (email, social media, promotions) and implement SEO strategies to improve website traffic and visibility.


• Analyze and report on campaign and platform performance, adjusting strategies to maximize ROI.


• Track and analyze key performance metrics such as conversion rates, sales trends, and customer behavior; generate regular reports with actionable insights; conduct competitor analysis to stay ahead of market trends.


• Coordinate with supply chain and logistics teams for accurate stock levels and timely order fulfillment; prepare demand planning and forecasting in coordination with Supply Chain.


• Manage inventory levels by maintaining safety stock, conducting periodic audits with Internal Audit and Supply Chain, and ensuring proper storage of all SKUs.


• Ensure timely and accurate invoicing in the accounting system in coordination with the E-commerce Admin.


• Resolve online order issues promptly and coordinate with the Customer Service team for non-ecommerce-related concerns; implement strategies to boost customer engagement and retention (e.g., loyalty programs, personalized offers).


• Ensure secure payment processing, monitor payment gateway performance, troubleshoot payment issues, and ensure compliance with data protection regulations in coordination with Finance & Accounting.


• Perform other job-related duties as assigned from time to time.

Qualifications:

• College graduate of Bachelor’s Degree in Business Management or Marketing


• At least 3 years of experience in e-commerce management, digital marketing, or a similar role.


• Has experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and online marketplaces.


• Can start immediately