Ecommerce Manager

Global Media Live Incorporated; Pasay; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Global Media Live Incorporated is seeking an E-Commerce Manager to oversee the company’s online sales operations, manage platforms like TikTok Shop, Shopee, and Lazada, and drive revenue growth from Pasay, Philippines. The role focuses on strategy, execution, and customer experience across all channels.

The ideal candidate will lead campaign planning, data-driven optimization, and cross-functional collaboration with marketing and logistics teams to achieve targets and enhance profitability.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, or related field.
• Strong knowledge of TikTok Shop, Shopee, Lazada and other online platforms.
• Experience managing online campaigns, promotions, and marketplace operations.
• Proficient in Excel, Google Sheets, and data analysis.
• Excellent leadership, communication, and organizational skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Oversee daily e-commerce platform operations and listings.
• Develop strategies to grow online sales, traffic, and conversions.
• Plan and manage campaigns, vouchers, and flash sales.
• Lead and mentor E-commerce staff and related teams.
• Analyze KPIs and prepare regular performance reports.
• Ensure timely order fulfillment and high customer satisfaction.

Skills

TikTok Shop

Shopee

Lazada

Campaign management

Excel

Google Sheets

Data analysis

Leadership

Organization

Communication

Education

Bachelor's degree in Business/Marketing/E-commerce

Tools

Microsoft Excel

Google Sheets

ERP software

Job description

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Job Summary

The E-Commerce Manager is responsible for overseeing the company's online sales operations, ensuring the growth and profitability of all e-commerce channels. This role manages online marketplaces, develops sales strategies, coordinates with internal teams, analyzes business performance, and drives continuous improvement in customer experience and revenue.

Key Responsibilities

E-Commerce Operations

• Manage the daily operations of all e-commerce platforms (e.g., TikTok Shop, Shopee, Lazada, and company website).
• Ensure product listings are accurate, optimized, and updated with correct pricing, descriptions, and inventory.
• Monitor platform health, order fulfillment, cancellations, returns, and customer satisfaction.
• Coordinate with warehouse and logistics teams to ensure timely order processing and delivery.

Sales & Business Growth

• Develop and execute strategies to increase online sales, traffic, and conversion rates.
• Set monthly and quarterly sales targets and monitor team performance.
• Identify new opportunities for business expansion and product growth.
• Monitor competitor activities, pricing strategies, and market trends.

Marketing & Campaign Management

• Plan and oversee promotional campaigns, platform-wide sales events, vouchers, and flash sales.
• Collaborate with the marketing team to optimize digital advertising and social media promotions.
• Work closely with Live Selling, Affiliate, and KOL/KOC teams to maximize campaign performance.

Team Management

• Supervise and mentor E-Commerce staff, Account Handlers, Customer Service Representatives, and related personnel.
• Assign tasks, monitor productivity, and conduct performance evaluations.
• Ensure compliance with company policies and operational standards.

Performance Analysis & Reporting

• Analyze sales performance, customer behavior, and operational KPIs.
• Prepare daily, weekly, and monthly reports for management.
• Recommend data-driven strategies to improve sales, customer retention, and operational efficiency.

Customer Experience

• Ensure prompt resolution of customer concerns and escalations.
• Monitor customer feedback, ratings, and reviews to maintain excellent seller performance.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, Management, or a related field.
• Strong knowledge of TikTok Shop, Shopee, Lazada, and other online selling platforms.
• Experience managing online campaigns, promotions, and marketplace operations.
• Proficient in Microsoft Excel, Google Sheets, and data analysis.
• Excellent leadership, communication, and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, target-driven environment.

Preferred Qualifications

• Experience in the live selling or social commerce industry.
• Knowledge of inventory management systems and ERP software.
• Experience handling digital advertising and marketplace marketing tools.

Key Performance Indicators (KPIs)

• Achievement of sales and revenue targets.
• Growth in platform traffic and conversion rates.
• Order fulfillment accuracy and on-time delivery.
• Customer satisfaction ratings and seller performance metrics.
• Campaign ROI and promotional effectiveness.
• Team productivity and operational efficiency.