Ecommerce Customer Care Specialist

Alphacommerce Corporation; Mandaluyong; On-site; PHP 223,200 - 357,120; Full time

Job summary

Alphacommerce Corporation is looking for a Customer Service Associate to handle inquiries across platforms, resolve concerns, and ensure high customer satisfaction. You will support daily operations by providing timely and accurate responses while coordinating with internal teams.

You will respond to inquiries on TikTok, Lazada and Shopee, manage order-related concerns including delivery, returns and refunds, and help improve knowledge bases and guides as needed.

Qualifications

• At least a Senior High School graduate or a college undergraduate.
• At least 1 year of experience in Customer Service is an advantage.
• Effective written and verbal communication skills.
• Familiarity with eCommerce platforms and customer service tools (e.g., Duoke) is an advantage but not required.

Responsibilities

• Respond to customer inquiries in TikTok, Lazada and Shopee with clear, accurate communication.
• Support handling order-related concerns including delivery, returns, refunds, coordinating with internal teams.
• Resolve customer complaints within SLA; elevate complex concerns when necessary.
• Record interactions and track recurring issues for reporting and improvement.
• Ensure high satisfaction and maintain positive brand representation in all interactions.

Skills

Customer communication

Verbal communication

Written communication

Time management

Problem solving

Team collaboration

Customer service

Education

Senior High School or college undergraduate

Tools

Duoke

Job description

Alphacommerce Corporation is looking for a Customer Service Associate to handle inquiries across platforms, resolve concerns, and ensure high customer satisfaction. You will support daily operations by providing timely and accurate responses while coordinating with internal teams.

You will respond to inquiries on TikTok, Lazada and Shopee, manage order-related concerns including delivery, returns and refunds, and help improve knowledge bases and guides as needed.