Ecommerce Operations & Customer Care Specialist

Klaiya; Manila; On-site; PHP 3,348 - 5,580; Full time

Benefits offered by this job

Government Mandated Benefits

Overtime Pay

Company Events

Holiday Pay

13th Month Pay

Job summary

A leading e-commerce company is looking for a dedicated individual to manage online store operations on platforms like Shopee, Lazada, and Tiktok. Responsibilities include monitoring transactions, addressing customer inquiries, and coordinating with other departments for marketing efforts. This role offers government-mandated benefits and opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in handling operations for Lazada and Shopee required.
• Excellent communication and customer service skills necessary.
• Business-minded, capable of creating effective selling strategies.

Responsibilities

• Manage day-to-day operations of online platforms (Shopee, Lazada, Tiktok).
• Monitor transactions and ensure compliance with sales claims.
• Handle customer inquiries and feedback via calls, text, or chat.

Skills

Communication Skills

Customer Service Skills

Handling Customer Complaints

Business Mindedness

Experience in Online Store Operations

Education

Related Experience in Online Store Operations

Undergraduate Status Considered

Job description

A leading e-commerce company is looking for a dedicated individual to manage online store operations on platforms like Shopee, Lazada, and Tiktok. Responsibilities include monitoring transactions, addressing customer inquiries, and coordinating with other departments for marketing efforts. This role offers government-mandated benefits and opportunities for professional growth in a dynamic environment.