eCommerce Associate | Nightshift

Satellite Office; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Satellite Office is seeking a detail-oriented E-commerce Associate to support multiple online marketplaces including Amazon, eBay, Etsy, Walmart, and company-owned websites. You will manage listings, orders, inventory, and customer inquiries to ensure a seamless shopping experience.

You will collaborate with cross-functional teams in a fast-paced environment, optimize product content, and contribute to ongoing digital commerce initiatives across platforms.

Qualifications

• 2-3 years of eCommerce, marketplace operations, online retail, or administrative experience.
• Experience with major marketplaces such as Amazon, eBay, Etsy, or Walmart preferred.
• Experience managing product listings, customer support tickets, and order fulfillment is an advantage.

Responsibilities

• Monitor and manage order cancellations across Amazon, eBay, and Walmart marketplaces.
• Review and resolve unshipped orders and marketplace-related issues.
• Respond to customer inquiries and support tickets through marketplace portals.
• Manage Amazon Seller Central and Vendor Central activities, including order management and account maintenance.
• Handle Amazon casework and action-required notifications, including product availability, pricing, return rates, listing issues, and performance alerts.
• Maintain accurate product listings, including titles, images, descriptions, and content updates.
• Enter and maintain shipment tracking information, particularly for Etsy orders.
• Verify inventory quantities and ensure marketplace listings reflect accurate stock levels.
• Create and publish new listings and update existing ones across marketplaces and company websites.
• Coordinate banner updates and website content changes.
• Support product listing management on Canadian and U.S. websites.
• Assist with content updates across digital marketing and eCommerce platforms.
• Provide customer service support across online channels.
• Monitor PayPal disputes for company-owned sites and resolve.
• Identify opportunities to improve the online shopping experience.
• Collaborate with internal teams to ensure timely issue resolution and marketplace compliance.
• Run weekly ADA compliance scans and document findings.
• Support setup and launch of new marketplace channels.
• Monitor marketplace performance and identify areas for operational improvement.

Skills

Attention to detail

Organizational skills

Written communication

Customer service

Cross-functional collaboration

Time management

Tools

Amazon Seller Central

Vendor Central

eBay

Etsy

Walmart Marketplace

Excel

Job description

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

About the Role

We are looking for a detail-oriented and proactive eCommerce Associate to support the day-to-day operations of multiple online marketplaces, including Amazon, eBay, Etsy, Walmart, and company-owned eCommerce websites.

In this role, you will help ensure a seamless customer experience by managing marketplace operations, maintaining product listings, monitoring orders and inventory, resolving customer inquiries, and supporting digital commerce initiatives. The ideal candidate is highly organized, tech-savvy, and comfortable working across multiple eCommerce platforms in a fast-paced environment.

Key Responsibilities

Marketplace Operations (Amazon, eBay, Etsy & Walmart)

• Monitor and manage order cancellations across Amazon, eBay, and Walmart marketplaces.
• Review and resolve unshipped orders and marketplace-related issues.
• Respond to customer inquiries and support tickets through marketplace portals.
• Manage Amazon Seller Central and Vendor Central activities, including order management and account maintenance.
• Handle Amazon casework and action-required notifications, including product availability, pricing, return rates, listing issues, and performance alerts.
• Maintain accurate product listings, including titles, images, descriptions, and content updates.
• Enter and maintain shipment tracking information, particularly for Etsy orders.
• Verify inventory quantities and ensure marketplace listings reflect accurate stock levels.

Website & Product Content Management

• Manage Designer Pattern Marketplace listings and product kits on company websites.
• Create and publish new kits, product bundles, and promotional offerings.
• Upload and maintain pattern files, kit PDFs, and other digital assets.
• Coordinate banner updates and website content changes.
• Support product listing management on Canadian and U.S. eCommerce websites.
• Assist with content updates and implementation across digital marketing and eCommerce platforms.

Customer Experience & Business Support

• Provide customer service support as needed across online channels.
• Manage and resolve PayPal disputes for company-owned websites.
• Monitor customer issues and identify opportunities to improve the online shopping experience.
• Coordinate with internal teams to ensure timely issue resolution and marketplace compliance.

eCommerce Administration & Optimization

• Run weekly ADA compliance scans and document findings.
• Support the setup and launch of new marketplace channels.
• Monitor marketplace performance and identify areas for operational improvement.
• Assist with reporting, inventory management, and eCommerce process enhancements.

Qualifications

Experience

• 2-3 years of eCommerce, marketplace operations, online retail, or administrative experience
• Experience working with major online marketplaces such as Amazon, eBay, Etsy, or Walmart is preferred
• Experience managing product listings, customer support tickets, and order fulfillment processes is an advantage

Skills

• Working knowledge of Amazon Seller Central, Vendor Central, eBay, Etsy, Walmart Marketplace, or similar eCommerce platforms
• Proficiency in Microsoft Excel and other business applications
• Strong attention to detail and organizational skills
• Excellent written communication and customer service skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong problem-solving skills and a proactive approach to resolving issues
• Ability to work independently while collaborating effectively with cross-functional teams

Personal Attributes

• Reliable, adaptable, and eager to learn
• Customer-focused mindset
• Team player with strong collaboration skills
• Organized and process-driven

Why Join Us?

• Gain hands-on experience across leading global eCommerce marketplaces
• Work with a collaborative and supportive team environment
• Build expertise in marketplace operations, digital commerce, and online retail management
• Play an important role in enhancing customer experience and driving eCommerce growth

If you're passionate about eCommerce, online marketplaces, and delivering exceptional customer experiences, we'd love to hear from you.