ECOMMERCE ASSOCIATE (AMAZON EXP) | NIGHTSHIFT (ONSITE)

Satellite Office; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Satellite Office in the Philippines is seeking an ECOMMERCE ASSOCIATE (AMAZON EXP) to support multiple marketplaces. You will handle orders, respond to seller and customer inquiries, and assist with listings and content updates across AMZ, Ebay, Etsy, and other portals.

Ideal candidates have 2–3 years in eCommerce or admin, strong Excel skills, and a proven ability to prioritize tasks and meet deadlines while maintaining accuracy and good communication.

Qualifications

• 2-3 years of eCommerce or admin experience.

Responsibilities

• AMZ: Vendor Central cancellations for UK & US.
• AMZ: Weekly check on Seller Central for unshipped orders.
• AMZ: Respond to action required emails (pricing, defects, returns, etc).
• AMZ: Daily AMZ Marketplace cancellations.
• AMZ: Respond to AMZ customer tickets in portal.
• Ebay: Weekly check on Seller Central for unshipped orders.
• Ebay: Daily Ebay cancellations.
• Ebay: Respond to Ebay customer tickets in portal.
• Etsy: Daily entering of tracking numbers in Etsy portal.
• Etsy: Respond to Etsy customer tickets in portal.
• LBY.com/QC.com: Manage listings and create kits; weekly ADA scans; content updates.
• DSV: Help set up new Marketplaces; Daily Walmart cancellations.

Skills

Excel

Detail oriented

Time management

Communication

Team player

Tools

Different.com portals

Job description

ECOMMERCE ASSOCIATE (AMAZON EXP)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS A/AN ECOMMERCE ASSOCIATE (AMAZON EXP)?

The eCommerce Associate is responsible for supporting all marketplaces. This associate must act with the Lion Brand Values in mind: Teamwork, Consumer & Customer Centric, Embrace & Lead Change, Work Smarter, and Have Fun!

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

AMZ

• Vendor Central cancellations for UK & US.

• Weekly check on Seller Central for unshipped orders.

• Respond to action required emails, including but not limited to availability, pricing, defects, return rate, opportunity, etc.

• Daily AMZ Marketplace cancellations.

• Respond to AMZ customer tickets in portal.

Ebay

• Weekly check on Seller Central for unshipped orders.

• Daily Ebay cancellations.

• Respond to Ebay customer tickets in portal.

Etsy

• Daily entering of tracking numbers in Etsy portal.

• Respond to Etsy customer tickets in portal.

LBY.com/QC.com

• Manage the LBY Designer Pattern Marketplace listings and create kits.

• Monthly free pattern creation on lby.com websites.

• Weekly kit creation on lby.com websites.

• Daily banner updates.

• Customer service coverage as needed.

• Paypal disputes for all native company websites.

• Run necessary weekly ADA scans and document findings.

• Coordinate content and implement changes in digital marketing portals.

DSV

• Help set up new Marketplaces.

• Daily Walmart cancellations.

WHAT ARE WE LOOKING FOR?

EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:

• 2-3 years of eCommerce related or administrative experience helpful.

• Knowledge of Excel and different.com portals (i.e., Amazon, eBay, Walmart ).

• Ability to prioritize and complete tasks efficiently by deadline.

• Must be detail oriented with strong communication and organizational skills.

• Team player who is reliable, adaptable and a quick learner.

PHYSICAL REQUIREMENTS:

• Work is performed in a standard office environment. Associate must be able to successfully perform the essential functions of this job, with or without a reasonable accommodation.