Eastwood - Customer Service Representative (Project - based)

Ubiquity; Quezon City; On-site; PHP 201,000 - 312,000; Part time

Job summary

Ubiquity in the Philippines is seeking a customer service representative (project-based) to deliver exceptional service with empathy and expertise. You will assist customers by phone, email, or chat and strive to resolve issues efficiently.

You will learn our products and processes, build meaningful connections, and act as a brand ambassador. The role emphasizes a people-centric culture and ongoing training.

Qualifications

• Must be a high school graduate or equivalent.
• Preferably 1 year of BPO experience.
• Experience handling financial accounts is an advantage.
• Exceptional communication skills—verbal and written.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using company knowledge and tools.
• Continuously learn about products, services, and processes to improve the customer experience.
• Build meaningful connections with every interaction and act as a brand ambassador for Ubiquity's people-centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.
• Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction.
• Adapt to challenges with a proactive mindset and collaborate with team members to improve processes.

Skills

Exceptional communication

Problem solving

Work under pressure

Adaptability

Customer service experience (preferred

Education

High school diploma or equivalent

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy- it's the foundation of who we are and what we do. As a customer service representative (project-based),you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

Head:

Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Heart:

Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
• Upphold our commitment to diversity, inclusion, and respect in all communications.

Hustle:

Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions-oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least 1 year BPO experience
• Experience handling financial accounts is an advantage
• Exceptional communication skills-both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required-we'll provide the training you need to succeed!

Why Join Us?

Head:

Access to career development programs that help you grow professionally and personally.

Heart:

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.