Executive, Collection

NTT DATA Payment Services Philippines, Inc.; Makati; On-site; PHP 360,000 - 540,000; Full time

Job summary

NTT DATA Payment Services Philippines, Inc. in Makati is seeking a collections specialist to manage delinquent accounts and recover outstanding payments.

You will contact customers by phone and email, negotiate payment plans, and maintain precise records. This role requires strong verbal and written communication, solid interpersonal skills, and proficiency in Excel, with a background in finance or accounting.

Qualifications

• Experience in collections or accounts receivable.
• Strong verbal and written communication for negotiation.
• Interpersonal skills for difficult conversations.
• Proficiency in Microsoft Excel.
• Bachelor's degree in Finance, Accounting, or Business Administration preferred.

Responsibilities

• Contact delinquent customers to inform them of overdue payments.
• Negotiate payment arrangements and settlements.
• Maintain accurate records of communications and payment updates.
• Prepare reports on collection activities and outcomes.
• Address disputes and discrepancies in billing to resolve payment issues.

Skills

Negotiation

Communication

Interpersonal skills

Accounts receivable

Financial terminology

Education

Bachelor's degree in Finance, Accounting, or Business Administration

Tools

Microsoft Excel

Job description

Job Responsibilities:

• Customer Interaction: Contact delinquent customers to inform them of overdue payments and discuss repayment, often using telephone, email, or written correspondence.

• Negotiation & Collection: Negotiate payment arrangements, settlements, or, if necessary, initiate legal action or advanced collection tactics.

• Account Management: Maintain precise records of all client communication, payment arrangements, and account updates in databases.

• Reporting & Compliance: Prepare daily/weekly reports on collection activities, recovery rates, and account statuses, ensuring all actions comply with legal regulations and company policies.

• Dispute Resolution: Address customer queries, complaints, and discrepancies in billing to resolve issues preventing payment.

Job Qualifications:

• Experience: Proven experience in collections, accounts receivable, or a related financial field.

• Communication: Strong verbal and written communication skills for effective negotiation.

• Interpersonal Skills: Ability to handle difficult conversations and maintain professional relationships.

• Technical Proficiency: Proficiency in Microsoft Office (specifically Excel)

• Education: A Bachelor's degree in Finance, Accounting, or Business Administration is often preferred.