EA CoE Team Lead | Mentorship & Operational Excellence

EY; Taguig; On-site; PHP 700,000 - 950,000; Full time

Job summary

EY is seeking a Senior Associate for the Executive Assistant Center of Excellence (EA CoE) in Taguig, supporting US nightshift operations. The role bridges Executive Assistants with leadership, ensuring consistent execution of admin tasks, improving team efficiency, and mentoring teammates.

Responsibilities include team coordination, quality assurance of deliverables, stakeholder communication, and coaching peers while maintaining high confidentiality and professional service across the

Qualifications

• Bachelor’s degree preferred in business administration or related field.
• 3–5 years as an Executive Assistant or Administrative Associate.
• Supervisory/mentoring experience preferred.
• Experience in a Center of Excellence or shared services is an advantage.

Responsibilities

• Coordinate daily task allocations and service coverage for the EA team.
• Monitor performance against metrics and ensure service standards.
• Onboard new/transitioning EAs; run buddy systems and knowledge sharing.
• Provide high-level executive support during peak times or absences.
• Perform quality checks on calendars, travel itineraries, and expense reports.
• Identify process inefficiencies and help document improved workflows.
• Support internal communications and collect stakeholder feedback for reviews.
• Mentor new EAs; provide timely coaching on tools and etiquette.
• Uphold confidentiality and professional output across the team.

Skills

Team Coordination

Organizational skills

Multitasking

Written and verbal communication

Microsoft Office 365

Calendar and travel management

Virtual collaboration tools

Attention to detail

Coaching peers

Emotional intelligence

Education

Bachelor’s degree in Business Administration, Office Management, or related field

Tools

Microsoft Office 365

Teams

Zoom

Job description

EY is seeking a Senior Associate for the Executive Assistant Center of Excellence (EA CoE) in Taguig, supporting US nightshift operations. The role bridges Executive Assistants with leadership, ensuring consistent execution of admin tasks, improving team efficiency, and mentoring teammates.

Responsibilities include team coordination, quality assurance of deliverables, stakeholder communication, and coaching peers while maintaining high confidentiality and professional service across the