Executive Assistance Service Delivery Lead - US Night Shift

EY; Taguig; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

EY Global Delivery Services is seeking an Executive Assistance CoE - Service Delivery Manager for US Nightshift in Taguig. You will lead an Executive Assistance team (>100 FTEs) and collaborate with onshore teams and EY GDS to ensure smooth operations and delivery of services.

The role emphasizes client and people management, strategic planning, and driving improvements across tools and processes, with a focus on delivering exceptional client service and aligning with EY’s global standards.

Qualifications

• Minimum 7 years of relevant work experience as people manager and service delivery manager.
• Experienced in strategic operations, planning and execution of global KPIs.
• Very good understanding of labour law and local regulations affecting talent markets.
• Excellent communication and organizational skills.
• Customer orientation and stakeholder management experience.
• Advanced English skills.

Responsibilities

• Build and maintain exceptional relationships with internal clients and stakeholders.
• Serve as the GDS representative in business support services structures out of GDS AWS PH, Executive Assistance CoE.
• Own, monitor and maintain team performance using established practices and deliver exceptional client service.
• Define strategies to develop and enhance service offerings and revenue opportunities with planned resources.
• Identify, evaluate and address training and development needs for all team members.
• Ensure appropriate support levels and embed performance management across the team.
• Contribute to improvements of tools, systems and procedures, identifying issues and proposing solutions.
• Monitor workflows and assignments to run operations efficiently and anticipate resource needs.
• Drive innovation and explore new EY opportunities within the team.
• Strengthen connections with the global EY GDS organization to share best practices.
• Drive solutions to elevate EY’s standing in the field and participate in strategic initiatives.
• Handle operational matters and act as a transformative leader.

Skills

People management

Client management

Stakeholder management

Team leadership

Service delivery

Strategic operations

English proficiency

Job description

EY Global Delivery Services is seeking an Executive Assistance CoE - Service Delivery Manager for US Nightshift in Taguig. You will lead an Executive Assistance team (>100 FTEs) and collaborate with onshore teams and EY GDS to ensure smooth operations and delivery of services.

The role emphasizes client and people management, strategic planning, and driving improvements across tools and processes, with a focus on delivering exceptional client service and aligning with EY’s global standards.