E-commerce Specialist – Shopee Account Handler

Koko Mart Trading Inc.; Noveleta; On-site; PHP 279,000 - 469,000; Full time

Job summary

Koko Mart Trading Inc. is seeking a detail-oriented E-commerce Specialist to manage Shopee storefront operations, optimize product listings, and drive growth. The role requires hands-on experience with Shopee Seller Centre and campaigns.

You will handle inventory coordination, campaigns and ads, and customer care via Shopee Chat, while monitoring seller health metrics and preparing regular performance reports to inform growth strategies.

Qualifications

• Minimum 1–2 years of hands-on experience managing Shopee Seller Centre.
• Strong understanding of Shopee algorithms, search optimization, and campaigns.
• Familiarity with Shopee Ads and promo setup.
• Basic graphic editing tools for product images is a plus.
• Strong written English and Tagalog communication.

Responsibilities

• Manage day-to-day operations on Shopee Seller Centre.
• Upload optimized product listings with accurate data.
• Monitor inventory and coordinate stock updates.
• Set up campaigns and ads to maximize ROI.
• Provide prompt customer care via Shopee Chat.
• Generate weekly/monthly performance reports and insights.

Skills

Shopee optimization

Campaign management

Customer service

Data reporting

English & Tagalog communication

Tools

Canva

Photoshop

Excel/Sheets

Shopee Seller Centre

Job description

About the Role

We are looking for a detailed-oriented, resourceful, and proactive E-commerce Specialist – Shopee Account Handler to manage day-to-day operations and growth for our Shopee storefront. The ideal candidate has direct experience navigating the Shopee Seller Centre, optimizing listings, managing campaigns, and maintaining excellent seller health metrics.

Key Responsibilities

Store Operations & Management

• Manage day-to-day operations on Shopee Seller Centre.
• Upload new products with optimized titles, descriptions, accurate categories, pricing, and images.
• Monitor inventory levels and coordinate stock updates to prevent out-of-stock situations.

Campaign & Marketing Management

• Set up and manage Shopee campaigns, Flash Deals, Vouchers, Add-on Deals, and Bundle Deals.
• Assist in setting up and monitoring Shopee Ads (In-Feed / Search Ads) to maximize ROI.

Customer Care & Chat Support

• Provide prompt, polite, and effective customer support via Shopee Chat.
• Maintain high Chat Response Rate (CRR) and fast response times.
• Handle customer inquiries, order updates, returns, refunds, and complaints smoothly.

Performance & Seller Health

• Monitor seller health, non-fulfillment rates (NFR), and late shipment rates (LSR) to ensure zero penalty points.
• Generate weekly and monthly performance/sales reports and provide actionable insights for growth.

Qualifications & Requirements

Experience

Minimum 1–2 years of hands‑on experience managing Shopee Seller Centre (Required).

Skills

• Strong understanding of Shopee algorithms, search optimization, and campaign features.
• Familiarity with Shopee Ads and promo setup.
• Basic knowledge of graphic editing tools (Canva/Photoshop) for product images or banner updates is a plus.
• Basic Microsoft Excel / Google Sheets skills for inventory and sales reporting.

Attributes

• Strong written communication skills in English and Tagalog.
• High attention to detail and ability to multitask in a fast-paced e-commerce environment.
• Problem-solver with a strong sense of ownership.

Work Location: In person