E-commerce Operations Manager (Remote) | Philippines

HireHawk; Philippines; Remote; PHP 1,219,672 - 1,490,710; Full time

Benefits offered by this job

Access to a $200k+ perk marketplace

Access up to 50% of earnings before payday

Job summary

HireHawk is seeking an E-commerce Operations Manager to oversee daily operations for Shopify stores. This role requires hands-on experience in managing B2B e-commerce, fulfillment coordination, and customer operations. The ideal candidate is a detail-oriented operator who can lead a remote team and improve operational processes. The position offers the flexibility of remote work and competitive monthly compensation ranging from $1,800 to $2,200, as well as access to extensive perks.

Qualifications

• Hands-on Shopify operations experience is essential.
• Experience in bulk/custom B2B e-commerce environments is needed.
• Proven ability to manage fulfillment and logistics.
• Experience in managing post-purchase workflows is required.
• Strong organizational and project management capabilities are crucial.

Responsibilities

• Manage daily operations for Shopify store.
• Oversee the entire order lifecycle from intake to delivery.
• Coordinate with suppliers and fulfillment partners.
• Manage customer operations and resolve issues.
• Lead a small remote team successfully.

Skills

Shopify operations experience

B2B e-commerce experience

Fulfillment coordination

Customer operations management

Organizational skills

Project management skills

Experience with $3M+ revenue brands

Operation generalist mindset

Managing remote teams

Problem-solving skills

Familiarity with e-commerce tools

Scaling operations experience

Tools

Klaviyo

Close CRM

Job description

• Employment Type: Full-Time Contractor
• Workplace: Remote
• Compensation: USD $1,800 - $2,200/month
• Schedule: Monday to Friday 8:00 am - 5:00 pm EST

At HireHawk, we connect top global talent with high performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote‑ready talent that makes an impact from day one.

Position Overview

We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end. This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination.

Responsibilities

• Manage daily Shopify store operations end-to-end
• Oversee the full order lifecycle: order intake → production → fulfillment → delivery
• Coordinate with suppliers, production teams, and fulfillment partners
• Manage customer operations, including issue resolution and communication
• Lead and manage a small remote/offshore team
• Implement and optimize operational processes and workflows
• Ensure order accuracy, delivery timelines, and customer satisfaction
• Support project management initiatives across operations and fulfillment
• Collaborate with leadership to scale operations and improve efficiency

Qualifications

• Hands‑on Shopify operations experience (a must)
• Experience in B2B e‑commerce environments (bulk/custom orders)
• Proven ability to manage fulfillment coordination and logistics
• Experience managing customer operations and post‑purchase workflows
• Strong organizational and project management skills
• Experience working in a $3M+ revenue e‑commerce brand
• Ability to operate as a generalist across operations
• Experience managing remote or offshore teams
• Strong problem‑solving and process improvement mindsetPrint‑on‑demand or custom product experience
• Familiarity with tools such as: Klaviyo, Close CRM or similar e‑commerce/CRM platforms
• Experience scaling operations in growing brands

Ideal Candidate

• Operator mindset (execution‑focused, not just strategy)
• High ownership and accountability
• Detail‑oriented and process‑driven
• Strong problem‑solving and process improvement skills
• Excellent communication skills
• Resourceful and solutions‑oriented
• Comfortable managing multiple moving parts in a fast‑paced environment

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)